Procurement & Credentialing Manager, PCS Network

DePelchin Children’s Center; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Texans Together seeks a Manager, Purchased Client Services to lead the PCS network administration, contractor lifecycle, onboarding, credentialing, and audits. You will ensure compliance, develop workflows, and manage staff to deliver timely, accurate records and dashboards for leadership.

You will coordinate with Finance and program teams, oversee reporting, and drive improvements in administrative processes while maintaining audit readiness and service coverage.

Qualifications

• Bachelor’s degree in business administration, public administration, nonprofit management, social work, healthcare administration, contract management, procurement, or a related field.
• Minimum five (5) years of professional experience in contract administration, procurement administration, provider relations, credentialing, compliance, grants administration, or a related operational field; or three years of relevant professional experience with a master’s degree in a related discipline.
• Experience managing complex administrative processes involving multiple contractors, providers, vendors, or external partners, including reviewing applications, contracts, credentials, compliance documentation, invoices, or similar records and maintaining related workflows, tracking systems, documentation standards, schedules, and quality-control processes.
• Minimum one (1) year of direct supervisory or management experience, preferably supervising procurement specialists, contract administrators, credentialing staff, provider-relations staff, or other administrative personnel.

Responsibilities

• Lead the day-to-day administration of Texans Together’s Purchased Client Services network.
• Manage the full administrative lifecycle of PCS contractors, including application review, onboarding, credentialing, contracting, monitoring, renewals, corrective actions, and contract closeout.
• Review provider applications and supporting documentation to ensure completeness, accuracy, eligibility, and compliance with established procurement, contracting, credentialing and organizational requirements.
• Coordinate follow-up with applicants regarding missing, incomplete, expired, or inconsistent application and credentialing documentation.
• Serve as a primary point of contact for prospective and contracted PCS providers regarding application processes, administrative requirements, contracting expectations, documentation, invoicing processes, and ongoing participation in the PCS network.
• Conduct contractor onboarding and other administrative meetings with new and existing contractors to review requirements, expectations, processes, and responsibilities.
• Oversee required contractor credentialing, including required background checks, screenings, attestations, licenses, insurance documentation, certifications, and other credentialing requirements, and ensure timely follow-up on missing, expired, or incomplete documentation.
• Conduct annual desk reviews and other administrative monitoring activities to assess contractor compliance with contractual, credentialing, documentation, and administrative requirements.
• Develop and maintain standardized desk review tools, contractor files, documentation checklists, review schedules, corrective-action records, and other administrative controls to support consistent and audit-ready processes.
• Monitor contractor compliance identify deficiencies or recurring concerns, coordinate corrective-action follow-up, and elevate significant compliance or operational concerns to appropriate leadership.
• Maintain systems for tracking contractor credentialing requirements, expiration dates, renewals, outstanding documentation, and compliance status.
• Develop and maintain recurring PCS reports, dashboards, and management tools to monitor contractor participation, application and onboarding status, service utilization, expenditures, administrative compliance, credentialing status, desk review findings, service availability, and other key operational indicators.
• Analyze operational data and prepare routine and ad hoc reports, leadership briefings, and status updates identifying trends, emerging administrative risks, service-access concerns, utilization patterns, and matters requiring leadership attention.
• Ensure PCS reports and dashboards are accurate, timely, and supported by consistent data definitions, documentation standards, and quality-control processes.
• Maintain current visibility into PCS contractor availability, geographic coverage, service categories, onboarding status, and administrative readiness, and communicate identified access or capacity concerns to Network Evaluation and Procurement leadership.
• Coordinates with Finance and program staff regarding contractor setup, payment information, invoicing requirements, expenditure documentation, and the resolution of discrepancies involving invoices, service documentation, contractor records, or payment information.
• Review invoices and supporting documentation, as assigned, to ensure required administrative elements are completed before payment processing.
• Maintain accurate and complete PCS contractor records within applicable organizational systems, databases, shared files, and contract-management tools.
• Support the implementation of PCS procurements designed by Network Evaluation and Procurement by developing application processes, administrative workflows, review tools, documentation requirements, communications, and implementation timelines.
• Operationalize new PCS procurement opportunities, provider enrollment periods, service categories, and contractor onboarding initiatives.
• Develop and maintain PCS administrative policies, procedures, standard operating procedures, templates, checklists, workflows, contractor guidance, and internal reference materials.
• Identify opportunities to improve the efficiency, consistency, automation, and accuracy of PCS administrative processes.
• Provide regular updates regarding application volume, onboarding status, credentialing status, desk review completion, contractor compliance, outstanding documentation, operational risks, and other significant administrative matters.
• Collaborate with Network Evaluation to maintain reliable contractor and operational data used to assess utilization, network capacity, provider participation, service access, performance, and emerging network needs.
• Support internal and external audits, monitoring activities, readiness reviews, records requests, and other reviews involving PCS procurement and contractor administration.
• Supervise assigned staff, including assigning work, monitoring workload, reviewing deliverables, providing coaching, and ensuring accountability for established timelines and standards.

Skills

Procurement administration

Contract administration

Provider relations

Supervisory experience

Education

Bachelor’s degree in business or related field

Master’s degree preferred

Tools

Power BI

Job description

Texans Together seeks a Manager, Purchased Client Services to lead the PCS network administration, contractor lifecycle, onboarding, credentialing, and audits. You will ensure compliance, develop workflows, and manage staff to deliver timely, accurate records and dashboards for leadership.

You will coordinate with Finance and program teams, oversee reporting, and drive improvements in administrative processes while maintaining audit readiness and service coverage.