Processor - Wares - PT

GOODWILL OF CENTRAL FLORIDA; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

GOODWILL OF CENTRAL FLORIDA seeks a Donation Processor to greet donors, sort and price donations, and maintain a clean processing area. You will assist customers, tag garments, and help with stock rotation, following store policies and safety guidelines.

The role emphasizes reliable teamwork, strong customer service, and the ability to lift items and operate a barcode scanner. Prior retail or donation center experience is preferred, with a focus on efficiency and courtesy.

Qualifications

• Experience in retail or donation setting a plus.
• Ability to provide courteous and accurate customer service.
• Ability to stay calm and respond to emergencies or safety concerns.
• Ability to follow directions and work well within a team.
• Knowledge of textiles and garment classification is useful.

Responsibilities

• Greet each donor/customer with courteous, friendly attitude.
• Receive and process donations including pricing and labeling.
• Issue donation receipts and assist customers with lifting items.
• Sort donations into appropriate carts/bins and maintain organization.
• Hang garments and prepare stock for the sales floor according to policy.
• Maintain clean, safe processing area and follow safety guidelines.
• Assist in color rotation and rotating stock for inventory flow.
• Direct customers to proper areas and handle general inquiries.
• Notify management of any security concerns or suspicious activity.

Skills

Customer service

Retail knowledge

Stock handling

Emergency response

Listening and following directions

Textile knowledge

Barcode scanner operation

Tools

Barcode scanner

Job description

SUMMARYUnder the direction of the Team Leader, process all donations. Major duties include greeting and assisting donors/customers, receive incoming donations, issue donation receipts, grade donations, pricing, hanging and barbing donations and maintain processing area in a clean and neat and safe condition.ESSENTIAL FUNCTIONS/DUTIES1. Greet each customer/donor with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer/donor service at all times, issue donation receipts for articles donated; assist customers with lifting items in and out of their vehicles.2. Sort donations as they arrive into proper carts or bins and make proper determination as to the quality of donations.3. Sort, box and label hangers by type.4. Hang garments in a timely manner as to maintain prescribed production level; sort hang, and barb color of the week.5. Place and present all merchandise on appropriate racks in accordance with merchandising policies and procedures.6. Sort and price hard goods (wares).7. Rotate stock on a timely basis and in accordance with established procedures; bring stock to sales floor in a timely manner.8. Keep production area clean and safe.9. Maintain well groomed appearance and appropriate dress code including name badge and vest.ADDITIONAL FUNCTIONS/DUTIES1. Assist in textile color rotation per established procedure.2. Direct customers to proper area and provide general information as requested.3. Stay alert and watch for shoplifting; notify store management on suspicious activity.4. Refer all customer complaints to management in a timely manner.5. React calmly and respond to emergency situations.6. Perform other duties as assigned by the Store/Team Leader.QUALIFICATIONS/COMPETENCIESThe list below is representative of the knowledge, skill, and/or ability utilized while performing this job.1. Ability to adhere to the organizations Core Principles.2. Knowledge of retail and/or stock handling.3. Ability to react calmly and respond to emergency situations.4. Ability to listen and follow directions.5. Ability to provide excellent customer service.6. Knowledge of textile articles as related to garment classification (gowns, shirts, pants, etc).Education and/or Experience:Previous retail and/or stock handling experience is preferred.Math Ability:Level 1: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.Computer Skills:To perform this job successfully, an individual should have basic computer skills and beginner knowledge of utilizing a barcode scanner.Supervisory Responsibilities:This position has no supervisory responsibilities.Purchasing Authority:No Purchasing AuthoritySPECIAL CONDITIONS OF EMPLOYMENT(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)Physical and Environmental Requirements:1. Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.2. Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.3. Standing and walking for long periods of time.4. Ability to stoop, bend, kneel, push and pull.5. Sufficient mobility to turn from side to side and the ability to lean and remove items from containers.6. The noise level in the work environment is usually moderate.Language Ability:Level 2: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.Reasoning Ability:Level 2: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.License and Certifications:This position does not require any certifications or licenses