Processor - Retail

Embrace Home Loans; Melville (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Embrace Home Loans is seeking a Loan Processor to coordinate between the Loan Officer, Originator and Underwriter. The role ensures loan applications are complete, evaluates financial documents, and helps meet closing deadlines.

Responsibilities include communicating with title agents and borrowers, verifying documents and guiding loans through Empower, SLA reviews, and maintaining pipeline performance while upholding service standards.

Qualifications

• Must ensure loan applications are complete and accurate.
• Familiar with mortgage terminology and procedures.

Responsibilities

• Communicate with title agents and borrowers to maintain high customer satisfaction.
• Double-check lending guidelines and conditions before and after approval.
• Discuss loan status with customers, borrowers, and loan teams by email or phone.
• Record loan applications and disbursements in Empower.
• Verify documents such as title reports, homeowners insurance, appraisals for accuracy.
• Ensure mortgage dates (contingency, closing, rate lock) are met and pipeline prepared.

Skills

Communication Skills

Time Management

Mathematical Skills

Microsoft Office Suite

Customer Service

Tools

Empower

Outlook

Word

Excel

Job description

While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 5 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Embrace Home Loans is an Equal Opportunity and ADA compliant employer, committed to diversity in the workplace.

Job Summary

A Loan Processor, or Mortgage Processor role acts as a liaison and support staff between the Loan Officer, Loan Originator and Underwriter. They make sure that loan applications are complete and free of mistakes, evaluate financial documents for loan eligibility and ensure that closing deadlines are met.

Responsibilities & Activities

The role will be responsible for loan processing functions including:

• Ensure a high customer satisfaction rating through corresponding regularly to outside parties such as title agents and borrowers.
• Double-check lending guidelines and all essential prior-to-document conditions related to each loan document before and after approval.
• Discuss account status or activity with customer, borrower, title agent and loan contact team members through email or telephone.
• Record applications for loan and credit, loan information, anddisbursementsof funds, in the software platform, "Empower".
• Obtain,examineand edit service level agreements (SLA’s), credit information, title report,homeownersinsurance, appraisals and flood certificates toidentifyor verify concerns, completeness and accuracy prior to loan approval.
• Modifyadministrative work procedures, processes, or plans with assigned loan officer(s) to ensure that all contractual dates such as mortgage contingency, closing date, rate lockexpirationare met as well as prepare for future pipeline.
• Read all internally provided newsletters and bulletins to remain current on corporate policies, procedures, productguidelinesand industry changes.
• Judgement and Decision Making- Detect and report suspicious activityin order toprevent fraudulent claims andcomply withfederal law.
• Communication Skills- Provide clear,verbaland written documentation to customers and teammatesin order toprovide a full and complete file to Underwriting.
• Time Management- Manage loanpipelineto ensure that deadlines are met on or before due datein order tokeep the pipeline flowing properly.
• Mathematical Skills -Ability to do equations and arithmetic at a middle school grade levelin order toavoid costly economic errors on behalf of Embrace Home Loans.
• Microsoft Office Suite- Proficiency navigating andusing Outlook,Wordand Excelin order toattend virtual meetings, create appointments with clients and record or manipulate customer data.
• Mortgage Industry Knowledge- Familiarity and/or exposure to mortgage terminology,proceduresand regulationsin order toshorten the duration ofon the jobtraining.
• Resource Management- Accurately assess situations todetermineif collaboration with teammates or subject matter experts arerequiredin order tomaximize workplace efficiency.
• Customer and Personal Service-Exposure tomeeting quality standards for servicesin order touphold the company’s exceptional customer service reputation.