Loan Processor

Triad Financial Services, Inc.; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Triad Financial Services, Inc. is seeking a Loan Processor to support our mortgage operations in processing applications from submission through closing. You will gather borrower documents, verify information, and ensure timely processing while maintaining compliance with policies and investor requirements.

You will liaise with Loan Officers and Underwriters, manage the loan pipeline, and provide excellent service to borrowers throughout the process.

Qualifications

• 2–3 years in a professional office setting.
• Understanding of conventional, FHA, VA, and ARM loans.
• Strong customer service and communication skills.
• Ability to manage loan pipeline and meet turn times.

Responsibilities

• Collect and review borrower documents for completeness and accuracy.
• Process loan files per policies, regulations, and investor requirements.
• Communicate with customers for documents and status updates.
• Work with Loan Officers and Underwriters to resolve issues and clear loans for approval.
• Maintain organized loan files and proper documentation.

Skills

Customer service

Communication

Microsoft Office

Typing

Attention to detail

Loan processing

Education

High school diploma

Finance/Banking degree preferred

Tools

Mortgage software

Job description

Job Title: Loan Processor

Job Overview: As a Loan Processor, you will play a vital role in our mortgage lending operations, responsible for efficiently processing loan files from application to closing. Having successfully completed training and a probationary period as a Trainee, you will utilize your expertise to collect and review borrower documents, communicate with customers, and collaborate closely with Loan Officers and Underwriters to ensure timely and accurate processing of loan applications.

Key Responsibilities

• Collect and review borrower documents, including income verification, credit reports, and property information, to ensure completeness and accuracy.
• Process loan files in compliance with company policies, regulatory guidelines, and investor requirements.
• Communicate with customers to request additional documents or information, provide status updates, and address inquiries throughout the loan process.
• Work closely with Loan Officers and Underwriters to resolve issues, address conditions, and clear loan file for approval.
• Maintain detailed and organized loan files, ensuring all documentation is properly documented and stored.
• Verify data accuracy in loan origination system and other relevant software platforms.
• Coordinate with third-party vendors, such as appraisers and title companies, to facilitate loan transactions.
• Adhere to established timelines and service level agreements to meet closing deadlines.
• Provide exceptional customer service, ensuring a positive experience for borrowers throughout the loan process.

Minimum Qualifications

• High school diploma or equivalent is mandatory; a college degree in finance or banking is preferred.
• Previous experience of 2-3 years in a professional office setting is required, ideally in an administrative or mortgage assistant role.
• Understanding of various loan products, including conventional loans, FHA, VA, adjustable/fixed-rate mortgages, etc., is essential.
• Highly driven and goal-oriented, with exceptional customer service and communication capabilities.
• Comfortable working in a dynamic, fast-paced environment.
• Skilled in managing a loan pipeline and associated tasks to meet designated turn times effectively.
• Proficient in Microsoft Office suite; capable of swiftly acquiring proficiency in the company's proprietary mortgage software products.

Physical Demands

• Capable of safely and proficiently performing essential job functions as per ADA, FMLA, and other relevant standards, meeting productivity criteria.
• Maintain consistent, punctual attendance in compliance with ADA, FMLA, and other regulations.
• Clear and articulate communication skills on the telephone.
• Ability to sit at a workstation for extended periods.
• Proficient in physical typing.