Processor Integration Specialist

Corserv Solutions, Inc.; Atlanta (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO (paid time off)

401(k) match

Remote environment option

Job summary

CorServ is seeking a Processor Integration Analyst to support the Fiserv Optis Platform, Decision Quest logic, and Rewards Structure. You will work with internal business units and client partners to research and resolve complex Fiserv-related issues.

You will also manage settings, access, and ticketing while coordinating with various teams to ensure timely, accurate configurations and improvements across payment processing workflows.

Qualifications

• Bachelor's degree or commensurate job-related experience required.
• 2+ years Fiserv platform experience specifically within credit card and small business industry.
• Experience in the financial services, banking, or payment processing industry.
• Strong verbal and written communication skills.
• Proficient in Microsoft Word and Excel.
• 5+ years' experience working in technical and/or operations environments.
• Strong analytical, logical and problem-solving skills.
• Must be flexible to a variety of timelines to meet business needs and able to adapt to change quickly.
• Ability to conduct research and resolve moderate system issues.
• Strong organizational skills.
• Ability to multi-task and work with minimal supervision within a team environment.
• Ability to maintain a high level of professionalism in a fast-paced environment.
• Ability to work in the CorServ footprint (AL, FL, GA, IA, KY, NE, NC, TN, TX, WI, WY)

Responsibilities

• Manage statement insert and messaging by building and testing the requirements through PCF, PCS, and DQ.
• Manage the setup and testing of the Rewards structure based on requirements within the DMM table and Rules.
• Responsible for the setup, testing and on-going maintenance of settings within PCF.
• Responsible for the setup and on-going maintenance of the decision logic criteria with DQ.
• Manage and administer user access to Fiserv applications for new and existing users.
• Define, research and resolve moderately complex Fiserv system issues.
• Open and manage Fiserv tickets and make recommendations where necessary for additional system changes.
• Facilitate meetings with business units and client partners to discuss issues and servicing items.
• Share feedback with the Director of Processor Integration and suggest process improvements.
• Other duties as assigned.

Skills

FISERV platform experience

Credit card industry experience

Financial services/payments

Verbal and written communication

Word and Excel proficiency

Analytical/problem solving

Multi-tasking

Adaptability to change

Team collaboration

Organizational skills

Education

Bachelor's degree preferred

Tools

PCF

PCS

DQ

Job description

All Jobs > Processor Integration Specialist

As a Processor Integration Analyst, you are responsible for working with internal business units and client partners to support the Fiserv system. This role is primarily responsible for managing settings on the Fiserv Optis Platform, Decision Quest logic, and the Rewards Structure. In addition, this role will support researching and resolving complex Fiserv related issues.

• Understand and adhere to all company policies, laws and regulations applicable to the role.
• Manage statement insert and messaging by building and testing the requirements through PCF, PCS, and DQ.
• Manage the setup and testing of the Rewards structure based on requirements within the DMM table and Rules.
• Responsible for the setup, testing and on-going maintenance of settings within PCF.
• Responsible for the setup and on-going maintenance of the decision logic criteria with DQ.
• Manage and administer user access to Fiserv applications for new and existing users.
• Define, research and resolve moderately complex Fiserv system issues. Open and manage Fiserv tickets and make recommendations where necessary for additional system changes.
• Facilitate meetings as needed with the business units and client partners to discuss and resolve issues, questions and servicing related items.
• Shares feedback with the Director of Processor Integration and makes suggestions on streamlining processes and improving overall team contributions.
• Other duties as assigned.

Requirements

• Bachelors Degree preferred or commensurate job-related experience required.
• 2+ years Fiserv platform experience specifically within credit card and small business industry.
• Experience in the financial services, banking, or payment processing industry.
• Strong verbal and written communication skills.
• Proficient in Microsoft Word and Excel.
• 5+ years' experience working in technical and/or operations environments.
• Strong analytical, logical and problem-solving skills.
• Must be flexible to a variety of timelines to meet business needs and able to adapt to change quickly.
• Ability to conduct research and resolve moderate system issues.
• Strong organizational skills.
• Ability to multi-task and work with minimal supervision within a team environment.
• Ability to maintain a high level of professionalism in a fast-paced environment.
• Ability to work in the CorServ footprint (AL, FL, GA, IA, KY, NE, NC, TN, TX, WI, WY)

About CorServ

CorServ is a credit card technology and portfolio management company that was founded in 2009. With decades of experience in payment systems, we enable financial institutions to enter or expand their credit card program with our open-source technology platform. Our global headquarters is in Atlanta, GA. We offer a competitive compensation package and company-paid benefits package including medical, dental, and vision. We also offer a generous PTO plan, 401k match, and the opportunity to work in a remote environment.

CorServ is an Equal Opportunity employer—All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. CorServ is firmly committed to upholding EEO principles. As part of our standard pre-employment process, we conduct screenings for drugs, credit, and backgrounds in accordance with legal requirements and industry best practices. These measures help us maintain a safe, secure, and inclusive work environment for all employees.