Processor Implementation Manager

Chime; New York (NY); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Bonus

Competitive equity package

Benefits

Job summary

Chime is looking for a Processor Implementation Manager in New York City to ensure reliable implementation and operation readiness of payment processors across our systems. The ideal candidate will possess expert-level SQL skills, enabling data-driven investigations and support for complex payment implementations.

This role emphasizes collaboration internally and externally, offering a salary range of $130,000 to $180,000 and eligibility for bonuses and competitive equity packages.

Qualifications

• 6+ years in bank and/or payment operations with extensive knowledge of operations.
• Expert-level SQL skills for complex data investigations.
• Strong background in transaction reconciliation.

Responsibilities

• Support processor implementations and platform changes with thorough data validation.
• Write complex SQL queries to investigate transaction anomalies.
• Collaborate with bank partners and engineering on transaction investigations.

Skills

SQL Expertise

Transaction Reconciliation

Payments Ecosystem Knowledge

Cross-Functional Collaboration

Continuous Improvement Projects

Tools

Snowflake

Job description

About the Role

The Processor Implementation Manager is an individual contributor role within ChimeCore’s Processor Operations function, focused on ensuring the reliable implementation, validation, and operational readiness of payment processors, funds flows, and platform changes across our internal processing system. This role is built for someone who leads with data — using advanced SQL and analytics to drive decisions, resolve ambiguity, and surface system behavior that others miss. You'll partner closely internally with Engineering, Accounting, Finance, and Bank Partnerships and externally with our bank partners, serving as the analytical backbone of complex payment investigations and implementations.

The base salary offered for this role and level of experience will begin at $130,000.00 and up to $180,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role you can expect to

• Support complex processor implementations, migrations, and platform changes, ensuring operational readiness and clean handoff to steady-state owners — with data validation at every stage.
• Write sophisticated SQL queries to investigate transaction anomalies, support reconciliation research, and surface root causes across large, multi-rail datasets in Snowflake.
• Serve as a subject matter expert on ChimeCore payment flows, transaction lifecycles, and data models — and translate that expertise into clear, queryable logic others can rely on.
• Collaborate with bank partners and engineering on funds flow, reporting, and transaction investigations — bringing structured analysis and proposed resolutions, not just problem statements.
• Support Accounting, Audit, Risk, and Finance by interpreting platform behavior and transaction data to aid investigations and reporting
• Participate in incident response and escalations by driving investigation, proposing hypotheses, and supporting remediation, with accountability shared across owning teams.
• Define expected versus anomalous processor behavior and contribute to the design of monitors and alerts in partnership with Engineering and Processor Operations.
• Perform advanced data analysis and SQL-based investigations to support reconciliation research root-cause analysis and be able to articulate the finding to a broader audience.
• Support Accounting, Audit, Risk, and Finance with platform behavior interpretation and transaction-level data — translating SQL output into business-ready findings.
• Act as a trusted analytical advisor to Implementation and Reconciliation Managers, providing implementation context grounded in data.

To thrive in this role, you have

• 6+ years in bank and/or payment operations with a broad understanding of operations; including accounting, funds flow, settlement, processing, etc
• Expert-level SQL skills — you write complex, optimized queries from scratch and are comfortable independently investigating large transactional datasets. Experience in Snowflake strongly preferred.
• Strong reconciliation knowledge and background
• An understanding of the end-to-end payments ecosystem, including payment methods, card networks, issuer processing, and the regulatory environment
• An understanding of ACH originations, returns, settlements and everything in between, AAP certification is a huge plus
• Familiarity with network operations including Visa, Mastercard, PLUS, and Star, as well as with network vendors that facilitate AFT/OCT payments and other forms of card-based money movement
• Experience working cross functionally with Product, Accounting, Compliance, Legal, Risk & Engineering to identify, evaluate and size opportunities and prioritize work
• Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short term and long term optimizations
• A member obsessed mindset, eager to learn and improve the user experience
• A curious and creative problem solving ability - can facilitate resolution of issues in a timely manner by working cross-functionally with product and engineering teams
• Excellent business acumen, communication skills and a self-starting attitude

Chime is a proud Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: [e-mail].