Processing Specialist - Appraisal Operations

Opteon USA; Fairhope (AL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Flexible or hybrid work options

Professional growth and development

Job summary

Opteon USA is hiring a Processing Specialist to manage the daily workflow of appraisal requests, requiring exceptional attention to detail, organization, and clear communication with internal teams, AMCs, appraisers, and branch partners.

You will assign, pre-flight, and follow up on orders; ensure timelines and SOP compliance; document records; troubleshoot issues; and identify process improvements in a fast-paced, collaborative environment with hybrid work options.

Qualifications

• Highly motivated and able to work with minimal supervision.
• Organized and capable of managing multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Exceptional written and verbal communication skills.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Prior AMC or Appraisal Operations experience preferred.

Responsibilities

• Assign, pre-flight, and follow up on appraisal orders within assigned queues.
• Ensure all appraisal requests meet established timelines and SOPs.
• Document and update order records based on communications and actions taken.
• Respond promptly to system notifications, take corrective action, and communicate resolutions clearly.
• Troubleshoot appraisal-related inspection issues to maintain service quality.
• Identify process gaps and suggest improvements to increase efficiency and accuracy.
• Act as a liaison between internal teams, AMCs, appraisers, and branch partners.
• Build and maintain professional relationships that promote collaboration and client satisfaction.
• Represent the company with professionalism and clarity in all correspondence.
• Develop and maintain knowledge of evolving products, services, and internal systems.
• Adapt to changing business needs and assume additional responsibilities.
• Support a culture of operational excellence through accuracy, accountability, and teamwork.

Skills

Attention to detail

Strong communication

Analytical thinking

Multitasking

Team collaboration

Tools

Microsoft Office

Job description

The Processing Specialist plays a key role in supporting appraisal operations by managing and facilitating the daily workflow of appraisal requests. This position requires exceptional attention to detail, strong organizational skills, and clear communication with internal teams, Appraisal Management Companies (AMCs), and branch partners. The ideal candidate thrives in a fast-paced environment, is resourceful, and can troubleshoot appraisal-related issues efficiently to ensure smooth operations.

Responsibilities

• Assign, pre-flight, and follow up on appraisal orders within assigned queues.
• Ensure all appraisal requests meet established timelines and standard operating procedures.
• Document and update order records based on communications and actions taken.

Workflow Management & Troubleshooting:

• Respond promptly to system notifications, taking corrective action and communicating resolutions clearly.
• Troubleshoot and resolve appraisal-related inspection issues to maintain service quality.
• Identify process gaps and suggest improvements to increase efficiency and accuracy.

Communication & Relationship Management:

• Act as a liaison between internal teams, AMCs, appraisers, and branch partners to ensure effective communication and timely resolution of issues.
• Build and maintain professional relationships that promote collaboration and client satisfaction.
• Represent the company with professionalism and clarity in all correspondence.

Continuous Learning & Process Improvement:

• Develop and maintain a working knowledge of evolving products, services, and internal systems.
• Adapt to changing business needs and assume additional responsibilities as required.
• Support a culture of operational excellence through accuracy, accountability, and teamwork.

Qualifications

• Highly motivated and able to work effectively with minimal supervision.
• Organized and capable of managing multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Exceptional written and verbal communication skills.
• Proven ability to handle challenging situations professionally with internal and external partners.
• Extraordinary attention to detail and accuracy.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Comfortable working across multiple systems and platforms.
• Prior AMC or Appraisal Operations experience preferred.
• Health, dental, and vision insurance
• Professional growth and development opportunities
• Supportive, team-oriented work environment
• Flexible or hybrid work options

Who we are

We are a high energy, open and innovative company that is redefining how real estate valuation works across the U.S. We value flexibility, dedication and authenticity, and we believe the best ideas come from working together. Collaboration isn’t just a buzzword here; it’s how we succeed. We solve problems creatively and celebrate big wins as a team. If you’re ready to make an impact, you’ll fit right in.

What we do

Opteon is an international provider of valuation, advisory, and property services through advanced software solutions. With the company’s recent expansion in America, Opteon has invested heavily in the customization of its diverse range of technology-driven solutions proven to reduce time, increase quality, and minimize human error without eliminating human expertise. If you are excited by disrupting and innovating to create new market expectations, then Opteon may be for you. Opteon was founded in 2005 and is recognized as the largest independent valuation professional services firm in Australia and New Zealand. www.opteonsolutions.com | www.opteonusa.com.