Processing Specialist

CNA; Town of Florida, Northern (NY, KY); On-site; USD 60,000 - 70,000; Full time

Job summary

CNA is seeking a Processing Specialist to handle policy processing transactions including issuance, endorsements, and renewals across multiple commercial and specialty lines. You will onboard and train new hires while coaching staff, and collaborate with Underwriting to resolve discrepancies.

Hybrid work options and a strong emphasis on quality and customer service are highlighted. The role requires strong analytical skills, attention to detail, and proficiency with MS Office.

Qualifications

• Knowledge of insurance industry and its products and services.
• SME for assigned transactions and line of business.
• Ability to train, coach and counsel peers.
• Knowledge of company proprietary rating and policy administration systems.
• Detail oriented with solid analytical and computational skills.
• Strong written, verbal and interpersonal communication skills.
• Strong teamwork and collaboration skills.
• Strong customer service skills.
• Ability to handle multiple tasks and prioritize work.

Responsibilities

• Reviews complex incoming business transactions for multiple lines of business and related information for completeness, accuracy, and quality.
• Gathers third party data and insurance application data to record information in proprietary systems.
• Works with underwriting and other areas to resolve discrepancies and process insurance policies in a timely manner.
• Trains less experienced staff and guides and coaches Policy Service Representatives with processing questions/deficiencies at WWO Service Centers.
• Effectively communicate with Branches and Underwriting to execute on follow up missing and incomplete information.
• May engage in BPO Partners.
• Determines workflow activities required to process insurance policy based on line of business.
• Participates in quality and productivity reviews and provides feedback to management

Skills

Insurance industry knowledge

Subject matter expert

Train and coach

Policy administration systems

Analytical and detail oriented

Communication skills

Teamwork and collaboration

Customer service

Task prioritization

Microsoft Office

Production environment performance

Education

High school diploma, GED or equivalent

Tools

Microsoft Office

Job description

## Processing SpecialistApplylocations: Lake Mary, FL, USA: Wyomissing, PA, USAtime type: Full timeposted on: Posted Todayjob requisition id: R-7949You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide. Under general supervision handles policy processing transactions including Policy Issuance, Policy change Endorsements, Renewals, for multiple lines of business within Commercial or Specialty lines. With direction manages on-boarding and training of new hires plus cross training current staff.**JOB DESCRIPTION:****Essential Duties & Responsibilities*** Reviews complex incoming business transactions for multiple lines of business and related information for completeness, accuracy, and quality.* Gathers third party data and insurance application data to record information in proprietary systems.* Works with underwriting and other areas to resolve any discrepancies and process insurance policies in a timely manner* Trains less experienced staff and guides and coaches Policy Service Representatives with processing questions/deficiencies at WWO Service Centers.* Effectively communicate with Branches and Underwriting to execute on follow up missing and incomplete information.* May engage in BPO Partners.* Determines workflow activities required to process insurance policy based on line of business.* Participates in quality and productivity reviews and provides feedback to management**Reporting Relationship*** Supervisor or above.**Skills, Knowledge and Abilities*** Knowledge of insurance industry and its products and services.* SME for assigned transactions and line of business.* Ability to train, coach and counsel peers.* Knowledge of company proprietary rating and policy administration systems.* Detail oriented with solid analytical and computational skills.* Strong written, verbal and interpersonal communication skills.* Strong teamwork and collaboration skills.* Strong customer service skills.* Ability to handle multiple tasks and prioritize work.* Proficient in Microsoft Office & intermediate search skills.* Ability to meet performance standards in a fast paced, production environment.**Education and Experience*** High school diploma, GED or equivalent.* Typically minimum of 3 years insurance transaction processing experience with minimum of 1 year commercial lines processing experience.#LI-hybrid#LI-DM1 CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]