Processing Specialist

corebridgefinancial; Amarillo (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work policy

Health insurance

Job summary

Corebridge Financial is seeking a Team Lead/Processing Specialist to guide a processing team, ensuring accurate and timely transaction handling while maintaining strong client focus. The role involves working with management on the Operations team, with potential for future in-office work after establishing remote support.

The ideal candidate has 5+ years in financial services, demonstrated leadership and strong communication, and an ability to coordinate across lines of business to improve

Qualifications

• 5+ years experience in a financial or insurance industry.
• Proven leadership abilities including coaching and change management.
• Strong business acumen to support decision making in a fast-paced service environment.
• Ability to adapt to change, drive for results and build relationships.
• Excellent written and oral communication and problem-solving skills.

Responsibilities

• Provide direction, empower and coach teammates toward higher performance.
• Manage resources across multiple sites to ensure timely processing and accuracy.
• Coordinate with cross-functional lines of business to standardize practices and improve client experience.
• Lead team and participate in meetings, providing training and tools for efficiency.
• Oversee daily operations of the team while ensuring compliance with regulations and SLAs.

Skills

Leadership

Coaching

Project management

Customer service

Communication

Tools

V-system

AWD

Job description

Who We Are

At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

Values

• We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who we are

Corebridge Financial makes a tremendous difference in the lives of many people. We help people make some of the most important decisions they're ever going to make, helping them respond to some of life's most difficult moments through the solutions and services we provide, and help them plan and take action to protect the future they envision. Corebridge Financial brings together a broad portfolio of retirement, life and institutional products offered through an extensive, multi-channel distribution network, with our customer-focused service, breadth of product expertise, deep distribution relationships, and world-class team of talented employees who are passionate about what they do.

About the role

As a member of Corebridge Financial, you will work closely with management on the Operations team whose primary role is to provide maintenance transaction processing for our clients' accounts. The Team Lead/Processing Specialist is responsible for handling and delegating out sensitive transactions to their team mates as well as overseeing the daily operations of the team with an emphasis on customer centricity while delivering quality work. The Team Lead/Processing Specialist engages in activities with internal and external customers to meet client needs while consistently meeting established goals, service level agreements (SLAs) and remaining compliant with required regulations and audit controls.

Corebridge Financial is currently hiring and has the ability to complete virtual interviews, onboarding, and training. This position is currently work from home and may lead to working in office in the future.

We want to hear from you today if you can:

• Provide direction, empower, and coach teammates toward higher levels of performance.
• Manage resources across multiple sites for maximum effectiveness to ensure transactions are processed timely and with accuracy.
• Establish relationships across various lines of business in order to coordinate consistent practices to achieve business objectives inclusive of developing efficiencies and improvements to the client (Group + Participant) experience
• Exhibit strong leadership skills.
• Ensure each client experience results in stellar quality service with established standards.
• Actively participate in team and individual meetings routinely, provide training and tools necessary for processing effectiveness.

What we are looking for

• 5+ years experience in a financial or insurance industry.
• Demonstrated leadership abilities and skills to include leading by example, coaching techniques, counseling, group facilitation and change management.
• Strong business acumen to support decision making and execution of winning strategies and tactics in a fast paced and dynamic service environment.
• The ability to adapt to change, drive for results and build relationships.
• Exceptional communication skills, flexibility, quickly adapt to change, foster teamwork, and solve problems.
• Demonstrate strong written and oral communication skills
• Strong problem-solving, customer service skills and project management skills required.
• Knowledge of V-system, AWD is desired
• Proven record of providing direction, motivating, and growing teammates to drive high levels of performance.
• Effective organizational, time management and prioritization skills
• Ability to consistently meet goals and deadlines, department standards for quality and productivity
• Display and utilize good judgment on a consistent basis

Work Location

This position is based in Corebridge Financial's Amarillo, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

#LI-ST1 #LI-HYBRID

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well