Processing Send Out CLS Senior Supervisor

University of California - San Francisco; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The University of California - San Francisco is seeking a Laboratory Supervisor to oversee technical operations and ensure quality standards. This role involves managing personnel, enforcing procedures, and leading daily operations of laboratory sections.

Candidates must have a Bachelor's degree and California Clinical Laboratory Scientist License. Preferred experience includes supervisory roles and knowledge in processing and sendouts.

Qualifications

• Maintain current knowledge of laboratory concepts and methodologies.
• Ability to apply principles in a clinical laboratory setting.
• Knowledge of relevant health and safety regulations.

Responsibilities

• Supervise employees in highly technical sub-specialty area.
• Ensure compliance with SOPs and quality results.
• Implement innovations in research methods and technologies.

Skills

Knowledge of Clinical Laboratory practices

Leadership and management skills

Quality assurance methods

Organizational skills

Education

Bachelor's degree in related area

California Clinical Laboratory Scientist License

Job description

Responsibilities

Supervises employees in highly technical sub‑specialty area. Directly oversees all the technical operations of the laboratory, enforcing standard operating procedures and research methods. Responsible for laboratory meeting quality assurance standards.

Provides overall leadership and daily operational management support for the Clinical Laboratory Central Processing, Send Out, Call Center, and Outreach at the assigned site. In addition, this position manages and facilitates standardization, including but not limited to technical performance and workflows of specimen processing for Processing Sections across all UCSF ClinLab sites.

Manages and supervises personnel productivity and technical performance of staff, strives for departmental efficiencies and workflows, efficient operations of equipment, and also provides administrative and financial oversight. Works closely with Department Supervisors, staff and Site Manager to achieve organizational objectives to ensure business and operational directives are achieved.

Involves testing on clinical specimens for information about the health of a patient, for the diagnosis, treatment and prevention of disease. Disciplines include sample processing and send‑out, chemistry, blood banking, hematology, microbiology, immunology, cytology, histology, pathology and cytogenetics. May include highly technical sub‑specialty areas such as enzyme assay, steroid assay, radioimmunoassay, toxicology, electrophoresis, rheumatology, tissue typing, and virology.

• Directly supervise assigned staff performing highly technical sub‑specialty operations; monitor laboratory staff to ensure compliance with SOPs; oversee laboratory tests to ensure quality results.
• Maintain updated highly technical sub‑specialty clinical policies and procedures manual; monitor compliance to meet all clinical requirements, health, environmental and safety regulations.
• Implement innovations in research methods, processes and new state‑of‑the‑art technologies under direction of Laboratory Management; perform quality assurance systems and drive performance improvement.
• Oversee clinical applications in the laboratory information system; verify data accuracy through routine checks, queries and visual review; store, disseminate and organize technical data and documents generated by laboratory operations.
• Assist and provide input to laboratory budget and pricing of services; conduct short‑ and long‑range budget planning; minimize deviations between actual and budget for FTEs and non‑labor expenses; ensure proper care and maintenance of equipment is conducted and documented.
• Serve as the laboratory’s primary point of contact for clinics, physicians, health care providers and other staff with questions or concerns regarding the lab; represent the laboratory in clinical interactions with other departments at the medical center and University.
• Serve as a reliable resource for any clinical laboratory related questions or concerns; advise management on ways to improve research methods, processes, technology and quality systems.
• Participate in recruiting and conduct new employee orientation; evaluate performance and competency; define development goals; recommend staffing and budget changes to ensure efficient operation of the laboratory.
• Assist in teaching clinical theory and skills to staff; mentor professionals learning new clinical laboratory techniques in a highly technical sub‑specialty area.
• Serve as site administrator for external information systems such as state or national databases; validate accuracy of laboratory data added; design reports that present laboratory results for requesting entities.
• Manage and supervise personnel performance and productivity of the CB Processing, Sendout and other assigned sections; manage staffing levels, labor, evaluations, disciplinary actions, and training; work with Managers and Labor and Employee Relations to initiate disciplinary actions when necessary.
• Ensure that the Processing section is in compliance with TJC, CAP and State of California regulations; maintain all pertinent documents in inspection‑ready state and delegate responsibility to staff so that unannounced inspections are covered at all times.
• Manage and supervise efficient operations of equipment within the Processing/Sendout section; manage IT‑related downtimes and procedures within the Processing and SendOut sections.
• Manage and supervise the use of space in the Processing, Sendout and other assigned sections; maintain effective workspace configurations and ensure compliance with safety regulations.
• Manage and supervise instrument service contracts, equipment repairs/maintenance and supply inventories for the Processing, Sendout and other assigned Sections.
• Work as a CLS Specialist/CLS as needed.
• Provide resources for the teaching of laboratory residents, medical and other students in accordance with the instructions of the Section Chief for the Processing, Sendout and other assigned Sections.
• Perform additional duties, projects and/or special assignments when requested by the Manager or Director and complete them within an agreed time period.

Qualifications

• Maintains current knowledge of laboratory concepts, new methodologies and advances in the field of specimen processing, automation, and procedures.
• Ability to apply principles in a clinical laboratory setting.
• Knowledge of Clinical Laboratory, medical center, HR and UC policies and processes.
• Thorough knowledge of all relevant sub‑specialty area industry, health and safety, federal and state regulations.
• Ability to organize assigned staff and laboratory operations in an efficient and effective manner.
• Highly developed personal organizational skills.
• Knowledge of quality assurance methods and ability to apply principles to design quality systems.
• Proven ability to multi‑task and reliably manage multiple projects from inception to completion on schedule in a complex, challenging environment.
• Flexibility to adjust to constantly changing priorities.
• Verbal and written communication skills to explain technical clinical specialty concepts, actively listen, persuade, advise and counsel.
• Ability to use laboratory’s application programs.
• Skills to perform data checks using queries, visual review and other appropriate means to verify data accuracy.
• Skills to evaluate issues and identify solutions within defined procedures and policies.
• Demonstrated ability to solve problems and suggest solutions through critical‑thinking process.
• Interpersonal skills to independently convey information with authority, handle highly sensitive matters and interact with high‑level contacts from other organizations.

Preferred Qualifications

• Five years of recent experience in Processing, Sendouts and other assigned sections, of which at least three years must have been in a supervisory position.

Education, Licenses and Certifications

• Bachelor’s degree in related area – Required.
• California Clinical Laboratory Scientist License or Limited License Clinical Lab Scientist – Required.
• Licensure in specialty area – Preferred.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected status under state or federal law.