Processing Manager

United-Westlabs,-Inc.-3; Tacoma (WA); On-site; USD 75,000 - 90,000; Full time

Job summary

United WestLabs Inc is a healthcare service company that operates hospital-based laboratory outreach programs. The Processing Manager oversees specimen processing and logistics for a multi-site partner, leading 7–10 direct reports in a 24/7 operation.

The role requires a Clinical Lab Technology background, flexibility to work a rotating schedule including evenings and weekends, and strong communication and organizational skills to ensure quality patient care and regulatory compliance.

Qualifications

• Clinical Lab Technology background required.
• Excellent written and verbal communication skills.
• Demonstrated organizational skills and flexibility.

Responsibilities

• Ensures the accuracy of specimen processing and the quality of specimens.
• Monitors employee performance through evaluations and counseling.
• Keeps an accurate inventory and orders supplies as needed.
• Ensures compliance with all federal, state and company regulations.
• Maintains daily workflow through proper employee scheduling.
• Maintains relationships with clients and staff; participates in training and problem resolution.
• Reports issues to Laboratory Manager or Program Manager and follows through.
• Adheres to Compliance Policies and explains issues to clients.
• Ensures supplies to clients are appropriate per hospital policy.
• Treats all employees and clients with honesty, dignity, courtesy, and respect.
• Provide support to Phlebotomy Operations as needed.
• Act as on-call supervisory resource on rotating weekends.

Skills

Clinical Lab Technology

Communication skills

Leadership

Job description

Salary Range: $75,000.00 To $90,000.00 Annually

United WestLabs Inc. (UWL) is a healthcare service company that implements and manages turn-key hospital-based laboratory outreach programs, currently operating some of the most successful hospital-based outreach lab programs in the country. UWL embraces the vision and mission of our partners to create seamlessly integrated programs.

The Processing Manager is a key member of the outpatient lab services management team and plays a critical role in providing quality patient care by ensuring accurate and reliable sample processing on a daily basis. The ideal candidate has specimen processing experience, is passionate about patient care, and is an independent thinker that thrives in a fast-paced environment. The perfect candidate will be able to work a flexible schedule in a 24/7 operation, aligning work hours with business needs. Core onsite work hours are 3:00 p.m.-11:30 p.m. The Processing Manager is responsible for overseeing specimen processing and logistics for a multi-site partner and leads 7-10 direct reports.

Duties and Responsibilities:

• 1. Ensures the accuracy of specimen processing and the quality of specimens.
• 2. Monitors employee performance through evaluations and counseling.
• 3. Keeps an accurate inventory and orders supplies as needed.
• 4. Ensures compliance with all federal, state and company regulations.
• 5. Maintains daily workflow through proper employee scheduling.
• 6. Maintain excellent working relationships with all clients and their staff by providing excellent service and by getting involved in training and problem resolution.
• 7. Reports any issues to the Laboratory Manager and /or UWL Program Manager and follow through with the resolution
• 8. Be familiar with and adhere to Compliance Policies and explain relevant issues to clients.
• 9. Ensure that any supplies that are given to clients are in accordance with hospital policy and are reasonable based upon usage.
• 10. Responsible to treat all employees and clients with honesty, dignity, courtesy, and respect
• 11. Provide support to Phlebotomy Operations as needed
• 12. Act as on call supervisory resource on rotating weekends

Additional Responsibilities:

• 1. Provides accurate communication to physicians and their staff regarding the proper ordering of lab tests and with obtaining lab results.
• 2. Monitors that testing is performed in a timely manner and results given to the physician within established standards of turnaround time.
• 3. Demonstrates the ability to assume the job of any staff member in case of employee absence.
• 4. Demonstrates initiative by seeking to improve the performance of the program before an identified weakness becomes a problem.

Candidate Requirements:

• - Clinical Lab Technology background required
• - Ability to work days, evenings, graveyard, and weekends based on business needs required
• -At least 5 years management/supervisory experience in a laboratory field required
• - Excellent written and verbal communication skills
• - Demonstrated organizational skills, including the ability to be flexible to changing priorities, and to handle multiple tasks
• - Ability to schedule and plan workloads, implement systems and projects that align with company objectives
• - Understanding of regulatory compliance and basic quality systems