Processing Assistant IV

Duplin County Government; Northern (KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Duplin County Government is seeking a health program support role to determine financial eligibility and handle EMR data entry. The position supports billing processes with third-party payers and assists clients by phone or in person.

The role includes Spanish-language information provision, back-up to reception, and other duties as needed in a non-exempt, full-time capacity.

Responsibilities

• Determines financial eligibility for program services using guidelines and sliding scales.
• Enters financial assessment data into the EMR.
• Assists accounts receivable with third party billing and verification.
• Schedules client appointments via phone or walk-ins and mails reminders.
• Documents information in EMR per policy.
• Completes presumptive eligibility forms for prenatal patients and inputs EMR data.
• Provides Spanish-speaking clients with basic information on services and eligibility.

Job description

Duties and Responsibilities

The list of essential functions, as outlined herein, is intended to be representative of thetasks performed within this classification. Itis not necessarily descriptive of any oneposition in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

88%

• Determines financial eligibility for program services using information obtained from clients or other sources by established departmental guidelines and approved sliding fee scale.
• Enters information obtained pertaining to financial assessment into the EMR.
• Assists accounts receivable clerk with obtaining necessary information for third party billing including verification of information by contacting employers and third-party payers.
• Schedules appointments for the clients via the telephone or walk-ins using EMR and runs broken appointment reports to print and mail reminders.
• Documents information in EMR per policy.
• Completes presumptive eligibility forms for prenatal patients and inputs information into the EMR when received from Duplin Social Services.
• Provides Spanish speaking client’s basic information on clinic services and eligibility requirements.

10%

• Assists with patient follow-up by translating, mailing letters, or placing telephone calls to relay information to the appropriate person.
• Serves as back up to the payment desk which includes creating charges from the superbill in the EMR and posting payments for services received.
• Makes copies of forms for the lab and clinic staff.
• Interprets in the clinic when need
• Covers the receptionist desk as needed.
• Translates documents from English to Spanish.

Financial and Budgeting Responsibility

Not Applicable

Marginal Functions

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members. Performs general filing.

Assists other unit workers when time permits. Performs other duties as assigned.

2%

• Works in emergency disaster shelters as required
• Performs other related duties requested by Supervisor

Qualifications

Special Requirements

All employees should possess a valid North Carolina driver’s license. All employees may be requested to perform other duties as assigned. All employees may be required to assist county operations during a State of Emergency, disaster or other county event.

Category Health Department Status Open Non-Exempt Salary Grade: 55 $15.3628-$23.0441 Hourly | $31,954.52 - $47,931.78 Annually Posted July 20, 2026 3:09 PM Closing Open Until Filled