Process Support Engineer III

Applied Materials; Phoenix (AZ); On-site; USD 108,000 - 149,000; Full time

Job summary

Applied Materials is seeking a Process Support Engineer (PSE) to guide products from concept through final qualification. You will provide high-visibility customer support via on-site installations, system diagnoses, and service and repair of complex equipment in semiconductor manufacturing.

You will collaborate with customers and R&D teams to develop leading-edge processes and run experiments and DOEs. Strong troubleshooting and root-cause analysis skills are required.

Qualifications

• Minimum 5 years in Semiconductor Capital Equipment or similar high-tech industry.
• Preferred experience 3+ years’ experience in Applications or Process Engineering.
• Bachelor’s Degree in STEM field.

Responsibilities

• Liaise between customer and Business Unit to understand issues and deliver solutions.
• Collaborate with customer to optimize tool performance for process and integration needs.
• Check and approve operation quality; instruct customers in system operation and maintenance.
• Provide on-site support including installation, diagnoses, troubleshooting, service, and repair.
• Knowledge of 3+ processes across technologies.

Skills

Semiconductor Capital Equipment

Applications or Process Engineering

Education

Bachelor's Degree in STEM field

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: $108,000.00 - $148,500.00

Location: Phoenix,AZ

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment. PSEs work closely with customers and R&D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments. Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues. Process Support Engineers work across technologies such as:Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.

The Global Field Group (GFG) at Applied Materials is the frontline organization responsible for installing, sustaining, and optimizing the industry’s most advanced semiconductor manufacturing equipment at customer sites around the world. GFG partners closely with customers to ensure tools operate at peak performance, enabling reliable, high‑volume production of leading‑edge chips. Through a combination of deep technical expertise, rapid problem‑solving, and close collaboration with engineering and product teams, GFG plays a critical role in turning innovation into real‑world manufacturing success.

Why Join Us

• Pioneering Innovation: Be part of a team that drives technological advancements and shapes the future of the Semiconductor industry.


• Collaborative Environment: Work in a dynamic, collaborative culture that values innovation, encourages creativity, and fosters professional growth.


• Strategic Impact: Your role will directly influence our success and nurtures key customer relationships.

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.


• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.


• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.


• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.


• Knowledge of 3 or more processes on 1 or more technologies

Experience Requirements

• Minimum 5 years in Semiconductor Capital Equipment or similar high-tech industry


• Preferred experience 3+ years’ experience in Applications or Process Engineering,


• Bachelor’s Degree in STEM field.

Location

Phoenix, AZ (on-site)

Additional