Process Standards Manager

JLL; Charlotte (NC); Remote; USD 140,000 - 155,000; Full time

Job summary

A global professional services firm is looking for a candidate with a strong background in facilities operations and documentation governance. This remote position, based in Charlotte, NC, requires 5+ years of experience managing operational standards and ensuring compliance. Ideal candidates will have exceptional communication skills and familiarity with CMMS platforms such as Corrigo. The role offers a competitive salary and comprehensive benefits.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• 5+ years in facilities operations or program management.
• Strong background in documentation governance.
• Detail-oriented approach to managing documentation.

Responsibilities

• Develop and govern process documentation and operational standards.
• Facilitate periodic reviews and audits of documentation.
• Collaborate with teams to drive process adoption.

Skills

Documentation governance

Process improvement

Program management

Exceptional writing skills

Stakeholder management

Tools

CMMS platforms (Corrigo preferred)

Digital documentation tools (SharePoint, Visio, Smartsheet)

Job description

Overview

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

Your day-to-day tasks will include:

• Develop, maintain, and govern process documentation, SOPs, workflows, and operational standards across all IFM functions
• Own the lifecycle of playbooks and procedural guides, ensuring timely updates, version control, and change management processes
• Partner with subject matter experts to translate operational practices into scalable, documented processes and governance frameworks
• Facilitate periodic reviews and audits of documentation to ensure relevance, accuracy, and compliance with company and client standards
• Support onboarding and training initiatives by providing clear, accessible process materials and documentation
• Collaborate with COE leaders, Delivery Managers, and field teams to drive adoption and accountability across the organization
• Maintain centralized repositories and digital tools for documentation access, tracking, and continuous improvement initiatives

Required Qualifications

• 5+ years of experience in facilities operations, process improvement, or program management
• Strong background in documentation governance, SOP development, and standards enforcement
• Familiarity with CMMS platforms (Corrigo preferred) and facilities workflows
• Exceptional writing, formatting, and communication skills across technical and non-technical audiences
• Experience with digital documentation tools (SharePoint, Visio, Smartsheet)
• Detail-oriented with a structured, proactive approach to managing complex documentation portfolios
• Proven experience in change control processes and version management

Preferred Qualifications

• Experience working within Integrated Facility Management or Center of Excellence environments
• Knowledge of service delivery models and operational best practices in facilities management
• Basic understanding of training program development and onboarding processes
• Familiarity with audit procedures and compliance frameworks
• Experience with stakeholder management and cross-functional collaboration
• Knowledge of continuous improvement methodologies and process optimization
• Understanding of centralized repository management and access control systems

Estimated compensation

140,000.00 – 155,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

Remote – Charlotte, NC; Chicago, IL; Dallas, TX

How to apply

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Benefits

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

Privacy and equal opportunity

JLL is an Equal Opportunity Employer. If you need a reasonable accommodation because of a disability for any part of the employment process, you may email [e-mail]. This email is only to request an accommodation. Please direct any other recruiting inquiries to our Contact Us page.

Pursuant to applicable laws, various notices apply to California residents and other jurisdictions regarding privacy, fair chance hiring, and background checks.

Accepting applications on an ongoing basis until candidate identified.