Process Server Support Specialist

ABC Legal Services; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Process Server Support Specialist to enhance the experience of process servers. This role involves resolving inquiries, managing work distribution, and ensuring smooth operations with Sheriff Offices. The ideal candidate will possess strong communication skills and a background in customer service or tech support. Join a dynamic team dedicated to advancing legal document services and enjoy a range of benefits including a 401(k) plan, paid time off, and a supportive work environment. If you're ready to tackle exciting challenges in a remote setting, this opportunity is for you!

Benefits

401(k) retirement plan

Disability insurance

Employee assistance program

Paid time off

7 paid holidays

4 floating holidays

Referral program

Qualifications

• Customer service or call center experience is a plus.
• Experience in tech support preferred.

Responsibilities

• Answer inquiries and resolve issues from process servers.
• Oversee distribution and dispatch of cases to process servers.
• Collaborate with team members to improve processes.

Skills

Customer service experience

Tech support experience

Excellent communication skills

Familiarity with Legal Processes

Proficiency with Microsoft Office

Education

High school diploma or GED

Tools

Skye (in-house application)

Microsoft Office

Job description

Process Server Support Specialist at ABC Legal

If interested in this job, please submit an application.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay ahead of the competition.

Job Overview:

The Partner Experience Specialist provides support to active process servers employed or contracted with ABC Legal Services. This includes answering questions, resolving issues, managing work distribution, and monitoring dispatched work with Sheriff Offices.

Location:

This position is remote but must be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, or South Carolina.

Key Responsibilities:

• Answer inquiries and resolve issues from process servers
• Oversee distribution and dispatch of cases to process servers
• Use Skye (in-house application) to ensure orders are dispatched and fulfilled
• Monitor process server status to ensure they are in good standing and able to accept and complete work
• Obtain order statuses via phone, fax, or court docket with Sheriff Offices
• Collaborate with team members to identify and improve broken processes or inefficiencies
• Resolve issues on the task board in Skye

Qualifications:

• Customer service or call center experience a plus
• Experience in tech support preferred
• High school diploma or GED required
• Familiarity with Legal Processes is a plus
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office (Word, Excel)

Benefits:

• 401(k) retirement plan
• Disability insurance
• Employee assistance program
• Paid time off
• 7 paid holidays and 4 floating holidays
• Referral program

Compensation and Schedule:

Starting Pay: $15.00 to $17.00 per hour

Schedule: Full-time, Monday through Friday