Process Server Support Specialist

ABC Legal Services; Milwaukee (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in legal services is seeking a Process Server Support Specialist to provide essential support to process servers. This remote role involves answering inquiries, managing dispatches, and ensuring efficient communication with various stakeholders. The ideal candidate will have strong customer service skills and proficiency in Microsoft Office. Join a dynamic team that values employee success and offers comprehensive benefits, including health insurance and a 401(k) plan. If you're ready to contribute to a forward-thinking company, this is the opportunity for you!

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) plan

Disability insurance

Employee assistance program

Paid time off

Floating holidays

Referral program

Qualifications

• Customer service or call center experience preferred.
• Tech support experience is a plus.
• Familiarity with legal processes is beneficial.

Responsibilities

• Answer inquiries and resolve issues from process servers.
• Oversee distribution and dispatch of cases.
• Collaborate to improve processes and efficiency.

Skills

Customer service experience

Tech support experience

Excellent communication skills

Proficiency with Microsoft Office

Education

High school diploma or GED

Tools

Skye (in-house application)

Microsoft Word

Microsoft Excel

Job description

Join Our Team as a Process Server Support Specialist at ABC Legal Services

ABC Legal Services is the national leader in filing service of legal documents, with over 30 years of success. We are expanding and seeking talented individuals to join our team.

About Us: We are a team of over 700 employees with offices across the country, including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and our headquarters in Seattle. We are committed to advancing our technology and processes to stay ahead in our industry.

Job Overview:

The Process Server Support Specialist provides support to active process servers employed or contracted with ABC Legal Services. Responsibilities include answering questions, resolving issues, managing work distribution, and monitoring dispatches to Sheriff Offices. This position is remote but must be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, or South Carolina.

Key Responsibilities:

• Answer inquiries and resolve issues from process servers
• Oversee distribution and dispatch of cases
• Use Skye (in-house application) to manage dispatches
• Monitor process server status and performance
• Obtain order statuses via calls, fax, or court dockets
• Collaborate to improve processes and efficiency

Qualifications:

• Customer service or call center experience preferred
• Tech support experience preferred
• High school diploma or GED required
• Legal process familiarity a plus
• Excellent communication skills
• Proficiency with Microsoft Office (Word, Excel)

Benefits:

• Health, Dental, Vision insurance
• 401(k) plan
• Disability insurance
• Employee assistance program
• Paid time off, holidays, and floating holidays
• Referral program

Additional Details:

Starting Pay: $15.00 to $17.00 per hour

Schedule: Full-time, Monday through Friday

Position Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Legal
• Industry: Legal Services

Join us today and be part of a company that values its employees and their success!