Process Server Performance Specialist

ABC Legal Services; Lexington (KY); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Paid Holidays

Floating Holidays

Life Insurance

Long-Term Disability

Health Care Reimbursement

Flexible Spending Account

Dependent Care FSA

Employee Assistance Program

Pet Insurance

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist. This remote role focuses on identifying underperforming servers, diagnosing causes, and driving measurable improvements through coaching, clear expectations, and accountability.

You will work with performance data daily and coordinate with Recruiting and Leadership to maintain coverage and alignment. The position involves direct coaching, ongoing communication with servers, and a strong emphasis on process improvement.

Qualifications

• Experience training and coaching teams.
• High school diploma or GED required.
• Familiarity with legal processes is a plus.
• Excellent written and verbal communication.
• Proficient in Word and Excel.

Responsibilities

• Provide coaching to underperforming process servers based on metrics.
• Develop training and education for server improvement.
• Communicate directly with servers to give feedback.
• Address questions from servers and remove blockers.
• Clarify expectations and timelines for performance improvement.
• Set clear performance expectations for underperforming servers.
• Review daily reports and re-engage disengaged servers.
• Hold servers accountable to improve performance.
• Report blockers to leadership.
• Coordinate with Recruiting for coverage needs.

Skills

Coaching experience

Strong communication

MS Office proficiency

Process analysis

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About ABC Legal Services

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay years ahead of the competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

As a Process Server Performance Specialist, you'll own the performance of our process server network — identifying underperforming servers, diagnosing why, and driving measurable improvement through coaching, clear expectations, and accountability. This isn't a quality-check or audit role; it's a hands-on performance-management role focused on getting servers back on track and keeping them there. You'll work daily with performance data, have direct conversations with servers, and partner closely with Recruiting and Leadership to make sure coverage and performance stay aligned. This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida.

Key Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers:
• Communicate directly with process servers providing coaching and meaningful feedback
• Field all questions from process servers and resolve blockers
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
• Work closely with the recruiting department when additional coverage is needed

Qualifications

• Experience training and/or coaching
• High school diploma or GED required
• Familiarity with Legal Processes is a plus
• Excellent written and verbal communication skills
• Experience and proficiency with Microsoft Office (Word, Excel)
• The ability toanalyze processes and make recommendations for improvements

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range

: $15.00 to $15.00 per hour

Schedule - Full-Time, 8am to 5pm PST