Process Quality & Control Oversight Manager

Jobtailor; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor seeks a senior QA and risk & controls leader to drive enterprise QA programs, governance, and control optimization across processes. You will mentor teams, report metrics, and partner with process owners to raise control standards.

In this role you will lead design and execution of QA reviews, develop executive-ready communications, and ensure readiness for audits and exams. Strong data analysis and Excel skills are required.

Qualifications

• Extensive experience leading QA programs and risk controls across enterprise processes.
• Ability to translate complex QA findings into clear executive messaging.
• Proven track record driving process improvements and control optimization.

Responsibilities

• Leads assessment of risk and control environment to support operational services and standards.
• Performs monitoring and testing of controls and identifies remediation actions.
• Leads implementation of optimized QA practices to support business continuity.
• Manages performance and productivity of teams conducting quality reviews.
• Ensures timely QA activities including control execution, case management, and reporting.
• Oversees operations front line responses for regulatory exams and audits.
• Preserves accuracy of data and metrics for governance dashboards.
• Leads end-to-end QA reviews across enterprise processes.
• Drives cross-functional alignment on QA standards and governance.
• Mentors team members and elevates overall capability.

Skills

QA Methodologies

Risk Management

Data Analysis

Process Improvement

Executive Communications

Tools

Microsoft Excel

PowerPoint

SharePoint

Data Analysis Tools

Job description

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Lead design, execution, and continuous improvement of enterprise QA program
• Evolve scalable QA frameworks aligned to enterprise standards
• Establish QA standards, governance, and review criteria
• Assess and strengthen risk and control environment
• Provide independent challenge and identify control gaps
• Escalate risks and drive timely remediation
• Lead end-to-end QA reviews across enterprise processes
• Identify trends and drive simplification and standardization
• Deliver reporting, dashboards, and governance metrics
• Partner with process owners and governance teams
• Provide guidance on best practices and remediation
• Drive cross-functional alignment on standards
• Lead audit/exam coordination and ensure readiness
• Oversee issue tracking, resolution, and root cause analysis
• Ensure sustainable corrective actions
• Manage complex priorities and large-scale initiatives
• Influence across lines of business
• Mentor team members and elevate capability

Requirements

• Demonstrated ability to operate within and challenge the Single Process Inventory (SPI) environment, including Process Owner Portal (POP) and ORCIT Key Measures, to assess process performance and drive improvement actions
• Experience interpreting and applying enterprise risk management policies and standards, particularly the Enterprise Process Management Policy and GCOR ORCIT Metric Policy, to inform governance and control oversight decisions
• Strong risk and control background with demonstrated ability to independently challenge, debate, and elevate issues, driving resolution in line with enterprise expectations
• Proven track record developing executive-ready communications and presentations that synthesize complex QA, risk, and control insights into clear, actionable messaging
• Strong proficiency in QA testing methodologies, including development and execution of test scripts, test plans, sampling methodologies, and monitoring activities across process and control environments
• Demonstrated experience driving process improvement within QA, testing, or risk/control environments, including identifying inefficiencies and implementing scalable solutions
• Strong analytical and problem-solving capability with a track record of assessing complex issues and implementing effective, sustainable solutions
• Clear and effective communicator with demonstrated ability to translate methodologies, findings, and impacts for senior stakeholders and governance forums
• Proven ability to manage competing priorities and operate independently, delivering high-quality outcomes in complex, ambiguous environments
• Proficiency in data analysis tools and Microsoft Office (advanced Excel, PowerPoint, SharePoint), applied to develop insights, reporting, and governance materials
• Demonstrated experience across risk and control disciplines (e.g., QA, process risk and controls, internal audit, risk management, compliance), with the ability to apply cross-disciplinary perspectives to improve control effectiveness.

Core Competencies

Demonstrates expertise in Quality Assurance (QA) methodologies, risk management, and control environments, with a strong focus on process improvement and effective communication of complex insights. Proven ability to lead teams, manage priorities, and drive cross-functional alignment to enhance governance and operational effectiveness.

Highest-signal resume keywords

• Quality Assurance (QA) Methodologies
• Risk Management Policies
• Data Analysis Tools
• Process Improvement
• Executive-Ready Communications

ATS Optimization Keywords

Hard Skills

• QA Testing Methodologies
• Test Script Development
• Test Plan Execution
• Sampling Methodologies
• Control Environment Monitoring
• Risk Assessment
• Control Gap Identification
• Root Cause Analysis
• Governance Metrics Reporting
• Process Performance Assessment

Soft Skills

• Clear Communication
• Analytical Problem-Solving
• Team Mentoring
• Influencing Skills
• Independent Operation

Industry Keywords

• Enterprise Risk Management
• Quality Assurance Standards
• Regulatory Compliance
• Internal Audit
• Control Effectiveness

Tools & Technologies

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft SharePoint
• Data Analysis Tools