Process Optimization Analyst

W. R. Berkley Corporation; Jacksonville (FL); On-site; USD 81,000 - 116,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

W. R. Berkley Corporation in Jacksonville, FL is seeking a Process Improvement Analyst to assess, design and support enterprise process optimization across the company and its operating units.

You will partner with stakeholders to understand current-state processes and implement improvements across people, process, data, and technology. The role requires 3–5 years of experience in process improvement, Lean Six Sigma or PMP credentials, and strong communication and stakeholder management to work

Qualifications

• 3–5 years of relevant experience in process improvement or related field.
• Certifications in process improvement or project management (Lean Six Sigma Green Belt, PMP, Agile/Scrum, etc.).
• Experience assessing current-state processes and translating findings into actionable plans.
• Strong communication, presentation, and storytelling skills.
• Ability to manage a portfolio of initiatives with multiple stakeholders and risks.
• Cross-functional collaboration across business, operations, technology, finance and exec teams.

Responsibilities

• Lead and facilitate process improvement initiatives and promote Lean culture.
• Map, analyze, and redesign business processes to drive efficiency and reduce duplication.
• Gather requirements, manage stakeholders, and ensure readiness for change.
• Partner with BPO providers to standardize processes across units.
• Collaborate with Technology on RPA/BOTs and AI-driven automation.
• Lead cross-functional projects and maintain process documentation.
• Provide updates to governance groups and support ad hoc initiatives.
• Promote continuous improvement and measurable business value.

Skills

Process improvement

Lean Six Sigma

Project management

Agile delivery

Stakeholder mgmt

Analytical skills

Communication

Education

Bachelor’s degree in Business/IT/related field

Tools

Copilot

Microsoft Excel

PowerPoint

Word

Outlook

Teams

SharePoint

Process mapping tools

Job description

Company Details

"Our Company provides a state of predictability which allows brokers and agents to act with confidence."\Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.Along the way, we’ve been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion.Today the Berkley brand comprises more than 60+ businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess.

The Company is an equal employment opportunity employer.

Responsibilities

The Process Improvement Analyst is responsible for assessing, analyzing, designing, and supporting the execution of enterprise process optimization initiatives across W. R. Berkley Corporation and its operating companies. This role partners closely with stakeholders to understand current-state processes, identify pain points, and implement improvements across people, process, data, and technology.

• Lead and facilitate process improvement initiatives, fostering a Lean culture and innovative thinking.
• Map, analyze, and redesign business processes to drive efficiency and eliminate duplication.
• Gather requirements, manage stakeholders, and ensure readiness for change.
• Partner with BPO providers to consolidate and standardize processes across multiple operating units.
• Partner with Technology teams on the installation of RPA/BOTs and AI-driven automation.
• Lead cross-functional projects, acting as a bridge between business and technology.
• Maintain process documentation and support the adoption of best practices.
• Provide regular updates to governance groups and support ad hoc initiatives as needed.
• Promote a culture of continuous improvement, disciplined execution, operational learning, and measurable business value.

Qualifications

Qualifications:

• At least 3-5 years of relevant experience in process improvement, operational excellence, business transformation, business analysis, or a similar function.
• Certifications or formal training in process improvement, operational excellence, project management, or agile delivery, such as Lean Six Sigma Green Belt, PMP, Agile/Scrum, or comparable credentials.
• Demonstrated experience assessing current-state processes, identifying pain points, analyzing root causes, and translating findings into practical improvement plans.
• Strong communication, presentation, and storytelling skills.
• Ability to manage or support a portfolio of initiatives with multiple stakeholders, timelines, dependencies, risks, and deliverables.
• Ability to work effectively across business, operations, technology, finance, and executive stakeholder groups.
• Strong analytical, facilitation, communication, problem-solving, and organizational skills.
• Proficiency with common business and productivity tools, including Copilot (or comparable Generative AI tools), Microsoft Excel, PowerPoint, Word, Outlook, Teams, SharePoint, and process mapping or visualization tools.
• Knowledge and/or experience across the insurance lifecycle (sales, underwriting, operations, finance, claims, reinsurance), ideally with claims experience.
• Proven track record in reviewing and improving business processes in operational environments.
• Strong stakeholder management and exceptional organizational skills.

  Education Requirement

  • Bachelor’s degree or higher in Business, IT, or a related field.

  Additional Company Details

  We do not accept unsolicited resumes from third party recruiting agencies or firms. Salary Range - $81K to $116K, dependent on experience, knowledge and location. Berkley is committed to offering comprehensive and competitive employee health benefits that help our employees stay healthy, feel secure and maintain a work/life balance. We offer Medical, Dental, Vision, Flexible Spending Account, Health Savings Account and a Health Reimbursement Arrangement. We support our employees in planning for their current and future security by offering Short & Long Term Disability, 401(k)/Profit Sharing/Employee Stock Purchase Plan, Life/Accidental Death & Dismemberment/Travel and Additional Life Insurance. We want our employees to live productive and fulfilling lives. We promote work-life balance and personal wellness by providing an Employee Assistance Program, Paid Time Off (Vacation/Sick/Holidays) and encouraging employees to participate in our groups wellness program. We take risk management excellence and your professional growth and ongoing development seriously by offering industry-related education and exams along with industry-related tuition assistance.

  Additional Requirements

  Location and Travel:

  • Jacksonville, FL.
  • Travel: Approximately 30%–60%, based on project and business needs.

  Sponsorship Details

  Sponsorship not Offered for this Role