Process Operator - Cool Whip

The Kraft Heinz Company; Town of Avon (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, and vision insurance

401k with company match

Health Savings Account (HSA) / Health

Employee Assistance Program (EAP)

Company-paid life insurance

Short-term disability

Pet insurance

Job summary

The Kraft Heinz Company is seeking a Process Operator to support Cool Whip production at the Avon, NY facility. Safely operate processing and filling equipment, ensuring quality and food safety standards are met, while contributing to continuous improvement and teamwork.

Shifts available: 2nd (2:00 PM–10:30 PM) and 3rd (10:00 PM–6:30 AM) with mandatory overtime as required. Training on 1st shift for 6 weeks is required to ensure a smooth transition.

Qualifications

• Strong teamwork and collaboration skills.
• Mechanical aptitude with ability to troubleshoot equipment.
• Attention to detail in quality and safety checks.
• Effective verbal and written communication.
• Time management and ability to follow directions.
• Ability to train others on procedures and equipment.

Responsibilities

• Operate, monitor, and adjust holding, pumping, whipping, and filling equipment.
• Safely manage bowl dispensing and Cherry-Burrell fillers, and load lids.
• Follow control systems, detect jams, and respond to alarms promptly.
• Maintain sanitation with CIP and proper chemical handling.
• Complete production and packaging traceability and QC records.
• Assist with changeovers, training, and continuous improvement initiatives.

Skills

Teamwork

Mechanical Aptitude

Attention to detail

Communication

Time management

Training others

Job description

Job Description

Process Operator – Cool Whip
Location: Avon, NY
Company: Kraft Heinz

Schedule
Shifts Available: 2nd Shift (2:00 PM- 10:30 PM) & 3rd Shift (10:00 PM – 6:30 AM)
Overtime: Mandatory as required
Training Requirement: Must train on 1st shift for 6 weeks (6:00 AM – 2:30 PM)

Position Overview
The Kraft Heinz Company is seeking a Process Operator to support Cool Whip production at our Avon, NY facility. This role is responsible for safely operating processing and filling equipment while maintaining the highest standards of quality, safety, and efficiency.
Successful candidates are team-oriented, adaptable, and committed to continuous improvement. This position plays a key role in ensuring our products meet strict quality and food safety standards.
Basic Purpose
Ensure Cool Whip® emulsion is cooled, aged, processed, whipped, filled, lidded, weighed, properly coded, and transferred to packaging safely and efficiently to meet quality and production goals.
Key Responsibilities
Production & Equipment Operation
Operate, monitor, and make minor adjustments to holding, pumping, whipping, and filling equipment
Safely operate bowl dispensing equipment and Cherry-Burrell fillers
Understand control systems, drive power differences, and filler jam detection systems
Monitor filler beds, respond to alarms, and safely clear jams
Operate auto lid handling (ALH) systems and perform manual lid loading as needed
Operate weight control systems in compliance with quality and regulatory guidelines
Monitor remelt systems and perform thawing when necessary
Stage and manage remelt waste carts
Sanitation & Cleaning
Perform scheduled sanitation and CIP (Clean-In-Place) cleaning of processing equipment
Safely handle and use chemicals
Complete weekend and changeover cleaning activities, including:
o Fillers, hoppers, manifolds, y-pipes, sparge tubes, hoses, and other equipment
Conduct floor scrubbing and production-related sanitation tasks
Maintain clean and organized work areas in compliance with GMP standards
Safety & Compliance
Follow all safety rules, GMP, HACCP, and QRMP programs
Adhere to Lockout/Tagout procedures for all applicable equipment
Wear required PPE (safety shoes, hearing protection, hairnets/beardnets, etc.)
Identify and report unsafe conditions or defective equipment
Ensure safety of self and others at all times
Quality & Documentation
Maintain product quality standards and specifications
Record QC testing results, downtime, audits, and equipment performance data
Complete production and packaging traceability documentation accurately
Understand and follow production schedules
Follow all OEE (Overall Equipment Effectiveness) reporting requirements
Teamwork & Communication
Communicate effectively with supervisors and team members regarding production and changeovers
Assist with training of other employees as needed
Participate in audits and continuous improvement initiatives
Additional Responsibilities
Perform preventative maintenance and periodic cleaning tasks
Support rework activities as assigned
Move waste, trash, and materials to designated areas
Complete all other duties assigned by Supervisor or Group Leader
Skills & Qualifications
Strong teamwork and collaboration skills
Mechanical aptitude
Attention to detail
Effective verbal and written communication
Time management and ability to follow directions
Ability to train others
Basic Requirements:
Ability to read, write, and perform basic math calculations
Demonstrated computer skills
Ability to work independently and as part of a team
Physical Demands
Standing up to 12 hours a day
Lifting/pushing/pulling up to 50 lbs. including overhead work
Repetitive motion with hands
Kneeling
Twisting
Squatting
Climbing stairs
Working in hot and cold environments (Lunchables 40 degrees F, Cool Whip 90 degrees/ -35 degrees F, Cold Storage 0 degrees F)
Working in loud environments over 85 decibels

Work Environment
Working in hot and cold environments (90 degrees/ -35 degrees F)
Work Environment: While performing the duties of this job, the employee regularly works near moving mechanical parts. During his/her career, the employee will be exposed during his/her career to high noise levels, chemicals, frozen products, fumes or airborne particles, constant stair climbing, and slippery floors.
Personal Protective Equipment: The employee is regularly required to wear company-authorized safety shoes, hearing protection, safety glasses, gloves, rubber boots, chemical protection, and other personal protective equipment to perform the functions of this job safely and successfully.

Compensation & Benefits
Starting Pay: $22.69/hour
Shift Differential:
o 2nd Shift: +$1.25/hour
o 3rd Shift: +$2.50/hour
Paid vacation
Medical, dental, and vision insurance
Health Savings Account (HSA) / Health Reimbursement Account (HRA)
Employee Assistance Program (EAP)
Company-paid life insurance
Company-paid short-term disability
Pet insurance
401k Retirement with up to 7% company match

About Us
Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility, and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet! We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.

Why Us
We grow our people to grow our business. We champion great people who bring ambition, curiosity, and commitment to the table as the guardians of our beloved and nostalgic brands. Good isn’t good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food.
Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and cultivating strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz.

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [e-mail]

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and savingfor the future, we offer plans tailored to meet you and your family’s needs. Coveragefor benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire aphysical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Recognition, Training

• Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs

• Financial – 401k,Life, Accidental Death & Dismemberment, Disability

Location(s)

Avon Plant

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [e-mail].