Process Monitoring Technician

WITRON Group; Temple (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401(k) match

Career development opportunities

Job summary

WITRON Group in Temple, TX is seeking a Process Monitoring Technician to support and optimize our automated warehouse system in real time. You will monitor operations, troubleshoot IT and network issues, and drive continuous improvements across the control center.

The role requires 1–2 years in a warehouse environment, an IT-related associate degree, and strong problem‑solving and communication skills. Physical readiness to lift up to 50 pounds is expected.

Qualifications

• Experience in a warehouse environment (1–2 years) preferred.
• Associate degree in IT preferred.
• Ability to lift up to 50 pounds.
• Strong IT troubleshooting skills and comfort with networks.

Responsibilities

• Support and optimize automated material handling system in real time.
• Work with in-house and industry IT solutions to fine‑tune performance and drive improvements.
• Monitor system operations and perform root‑cause analysis to maximize uptime.
• Address workflow problems, mechanical issues, and computer system diagnostics.
• Create technical documentation and support escalation management.

Skills

Root-cause analysis

Problem-solving

Team player

Communication skills

Education

Associate’s degree in IT related field

Tools

Oracle SQL

Windows OS

SharePoint

Outlook

MS Office

Job description

Join WITRON as a Process Monitoring Technician

Are you ready to be the mastermind behind the cutting‑edge operations of an automated warehouse system? At WITRON, the Local Control Center (LCC) is the brain of our entire warehouse operation, and we're looking for a sharp, analytical, and proactive Process Technician to ensure our systems run smoothly and efficiently.

Responsibilities

• Support and optimize our automated material handling system in real‑time.
• Work with a variety of in‑house and industry IT solutions to fine‑tune performance and drive improvements.
• Keep a close eye on system operations and use root‑cause analysis to maximize uptime and productivity.
• Address and correct workflow problems, mechanical issues, and computer system diagnostics.
• Contribute to continuous improvement initiatives by creating technical documentation and supporting escalation management.
• Perform system monitoring and support repairs and preventative maintenance; manage user rights in our WMS and create tickets for the help desk.
• Report on system performance and assist in application testing.

Qualifications

• One to two years in a warehouse environment is preferred.
• Associate’s degree in an IT related field is preferred.
• Ability to walk, stand, and climb continuously; lift, pull, and push up to 50 pounds.
• Proficiency in Oracle SQL, network infrastructure, and Windows OS.
• Strong MS Office skills (Excel, PowerPoint, Word, SharePoint, Outlook).
• Basic PC and network troubleshooting skills.
• Effective written and verbal communication.
• Detail‑oriented with strong problem‑solving abilities.
• Team player capable of thriving in a fast‑paced environment.
• Experience with automated equipment and use of the metric system is a plus.

Benefits

• Collaborative, innovative work environment focused on automation logistics.
• Opportunities for career development and advancement.
• Comprehensive benefits package including health, vision, dental, accident, critical illness, disability, life insurance, 401(k) match, and various bonus opportunities.

WITRON is proud to be an Equal Opportunity Employer. Race/Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual Orientation.