Process Manager, Visa Direct

Visa; San Francisco (CA); Presencial; USD 149.000 - 239.000; Jornada completa

Descripción de la vacante

Visa Direct processes require precise documentation and cross-functional collaboration to enable programs worldwide. The role ensures commercial readiness, asset management, and clear communications across sales, product, and operations teams.

The Process Manager will translate complex program details into actionable materials, manage playbooks and FAQs, and drive improvements for scalability and efficiency in a fast-paced, global environment.

Formación

• Bachelor's degree or higher; 5+ years in related roles or equivalent experience.
• Experience in the payments industry.
• Experience collaborating on enterprise-wide products, projects, and programs.
• Experience deriving insights and action items through analysis.
• Experience providing solutions delivery and professional services.
• Experience with Microsoft 365 (Office) tools.
• Experience presenting, consulting, and communicating with stakeholders.
• Experience managing multiple priorities in a fast-paced environment.

Responsabilidades

• Demonstrate technical writing to develop and maintain detailed processes for Visa Direct programs.
• Manage procedural assets: playbooks, materials, FAQs, templates, and other resources.
• Support commercial sales enablement activities including launch preparation and readiness validations.
• Document cross-functional inputs to validate commercially ready programs for regional communication.
• Develop and distribute communications (emails, newsletters, PowerPoint) to global teams.
• Identify process gaps and risks; drive actions to improve scalability and efficiency.
• Maintain documentation standards, version control, and asset organization.

Conocimientos

Process documentation

Operational readiness

Cross-functional collaboration

Technical writing

PowerPoint

Microsoft 365 tools

Client enablement

Stakeholder management

Data analysis

Project management

Educación

Bachelor's Degree or higher

Herramientas

Microsoft 365

PowerPoint

Descripción del empleo

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary

The Visa Direct Process Manager will support the Commercial Readiness & Quality function and will be responsible to maintain key operational process documentation that support the successful enablement of Visa Direct programs. This role will execute highly-detailed process documentation, ensure programs coming to market are commercially ready prior to regional communication and launch, and maintain assets that support sales and solutioning functions. The Process Manager will work cross-functionally with global and regional commercialization, product, sales, solutioning, operations, and client-facing teams to drive process discipline, readiness, clear communications, and effective asset management across Visa Direct initiatives.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Demonstrate technical writing skills to develop and maintain detailed processes that enable clients to participate in Visa Direct programs.
• Command a deep understanding of Visa Direct programs and the functions that support client enablement.
• Manage procedural assets, including playbooks, implementation materials, FAQs, templates, and other enablement resources.
• Support commercial sales enablement activities, including launch preparation, issue tracking, and readiness validations.
• Document cross-functional inputs to validate that newly launching Visa Direct programs are commercially ready for regional communication and activation.
• Develop and distribute communications, including emails, newsletters, and PowerPoint, ensuring high-quality information is delivered to global and regional teams with clarity, timeliness, accuracy, and alignment to business objectives.
• Identify process gaps, operational risks, and improvement opportunities, and drive actions to improve scalability and efficiency.
• Maintain strong documentation standards, version control, asset organization, and governance across Visa Direct materials.
• Translate complex program information into easy-to understand messaging and high-quality PowerPoint presentations.
• Demonstrate strong program management, communication, stakeholder management, and problem-solving skills in a fast-paced, matrixed environment.
• Collaborate with cross-functional teams to deliver solutions and professional services to clients.
• Analyze data to derive insights and actionable items for business improvement.
• Provide expertise in electronic payments, transaction processing networks, and issuer processing.
• Manage complex initiatives and deliverables in a matrixed, global environment.
• Communicate complex technical concepts in business language to stakeholders.
• Build and maintain strong customer relationships, ensuring high customer focus and satisfaction.
• Set priorities, influence others, and manage customer expectations.
• Utilize Microsoft 365 tools for project management and communication.
• Demonstrate success in customer relationship management and solution delivery.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

This role must sit in San Francisco, CA.

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 0 years of work experience with a PhD.
• Experience in the payment industry.
• Experience collaborating on enterprise-wide products, projects, and programs.
• Experience deriving insights and action items through analysis.
• Experience providing solutions delivery and professional services.
• Experience with Microsoft 365 (Office) tools.
• Experience presenting, consulting, and communicating with stakeholders.
• Experience managing multiple priorities and demands in a fast-paced environment.

Preferred Qualifications

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• Experience in payments processing and client-facing professional services.
• Experience with project/program management and direct client interaction.
• Experience structuring, managing, and coordinating complex cross-enterprise projects.
• Advanced data analytics and creative problem-solving skills.
• Outstanding executive communication skills (verbal and visual).
• Strong attention to detail and ability to correlate data and trends to business drivers.

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $149,400 to $238,500 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.