Process Improvement Specialist / Operations Coordinator

Trenchless Today LLC.; Town of Clifton Park (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Trenchless Today LLC. is seeking a Process Improvement Specialist / Operations Coordinator to streamline operations, document processes, and support scalable growth in Clifton Park, NY.

This mid-senior role emphasizes organizing cross-functional workflows and creating clear, actionable SOPs. You’ll translate verbal instructions into precise procedures, map current processes, and partner with leaders to implement efficiency initiatives.

Qualifications

• 3+ years of experience in process documentation, operations, or process improvement.
• Strong writing and documentation skills with ability to translate verbal instructions into clear SOPs.
• Experience in mapping workflows and creating structured process documents.
• Experience in construction, contracting, or service industries is a plus.

Responsibilities

• Develop, document, and maintain SOPs for various roles and tasks.
• Capture detailed workflows and translate them into clear documents.
• Create visual workflow diagrams using Lucidchart or Visio.
• Identify bottlenecks and implement process improvements to enhance productivity.
• Assist leadership in scaling operations and establishing a knowledge base.

Skills

Process documentation

Technical writing

Process mapping

Operations management

Cross-team collaboration

Tools

Lucidchart

Visio

Notion

Confluence

Job description

Is your current company not delivering on its promises? Looking for an opportunity to grow via industry training and certifications but waiting in vain? Be sure to join the Trenchless Today team and bring your can-do attitude!

What You Need to Know About Trenchless Today

A family-owned and operated business, our team has over 40 years of combined experience in the pipe rehabilitation industry. During that time, we have embraced trenchless technology and have since been performing (no-dig) pipe replacement. As we are family-oriented and goals driven, we have made it our mission to provide only the highest level of service. Additionally, we understand the importance of providing immediate attention when a property is having issues that require our unique expertise, which is why we ensure a prompt response.

At Trenchless Today, we don’t just repair pipelines

We take pride in our work, support each other, and grow together.Whether you’re in the field, in the office, or leading a team, you play a direct role in our success.We value people who take ownership, support their team, and want to continuously improve.

Who We’re Looking For

We’re looking for people who:

• Take ownership of their work
• Communicate clearly and professionally
• Show up consistently and follow through
• Want to learn, improve, and grow
• Take pride in being part of a team

What It’s Like to Work Here

• Fast-paced and team-oriented environment
• Clear expectations and accountability
• Opportunities to grow with the company
• Respect for your role and contributions

Join Our Team

If you’re looking for a place where your work matters, your team supports you, and you have the opportunity to grow—we’d love to hear from you.

Process Improvement Specialist / Operations Coordinator

Process Improvement Specialist / Operations Coordinator

Clifton Park, NY

Process Improvement Specialist / Operations Coordinator

About Us:

Trenchless Today is an industry leader in trenchless technology, providing innovative solutions to underground infrastructure challenges. As we continue to grow, we need a well-rounded, experienced Process Improvement Specialist / Operations Coordinator to help streamline operations, document processes, and support long-term scalability.

This is not an entry-level role—we’re looking for a highly organized, analytical, and proactive professional who can translate verbal instructions into clear, actionable processes while identifying areas for operational improvement.

Key Responsibilities:

• Develop, document, and maintain Standard Operating Procedures (SOPs) for various roles and tasks.
• Collaborate with employees and management to capture detailed workflows and translate them into clear, structured documents.
• Utilize process mapping tools (Lucidchart, Visio) to create visual workflow diagrams.

Operational Efficiency & Process Improvement

• Analyze existing processes and identify inefficiencies or bottlenecks.
• Recommend and implement process improvements to enhance productivity and standardization.
• Assist leadership in developing strategies for scaling operations.

Training & Onboarding Support

• Create training materials based on documented processes to improve onboarding efficiency.
• Work with department heads to ensure employees follow documented procedures.
• Assist in establishing a company-wide knowledge base for easy access to processes.

Long-Term Growth & Strategic Operations Support

• Help establish a framework for continuous process improvement.
• Support company leadership in optimizing workflows as the business expands.
• Identify opportunities for automation and technology integration.

Qualifications:

• 3+ years of experience in process documentation, business operations, or process improvement.
• Strong background in technical writing, process mapping, or operations management.
• Experience in the construction, contracting, or service industry is a plus.
• Highly organized with strong analytical and problem-solving skills.
• Strong communication skills and the ability to work across multiple teams.
• Proficiency in process documentation tools (Lucidchart, Visio, Notion, Confluence, etc.).

Compensation & Growth Plan:

Structured Pay Scale for Growth:

• After Year 1: Performance-based increase to $70,000–$75,000 based on contribution and efficiency improvements.
• After Year 2–3: Opportunity to transition into a higher-level operational role (e.g., Operations Manager, Training & Development Lead, or Process Improvement Manager) with salary potential of $80,000–$90,000+.
• Bonuses/Incentives: Potential for performance-based bonuses tied to efficiency gains and operational improvements.

Why Join Us?

• Be a key player in shaping company operations and long-term growth.
• Work in a collaborative, fast-paced environment where your contributions make a tangible impact.
• Competitive salary with clear pathways for professional growth and increased earning potential.
• A chance to establish scalable processes in a company with significant expansion potential.

Details

Location: Clifton Park, NY

Employment Type: Paused

Skill Level: Mid-Senior Level