Process Improvement Professional

003 Humana Inc.; Chicago (IL); Hybrid; USD 74,000 - 100,000; Full time

Job summary

Humana, Inc. is seeking a Process Improvement Professional to lead technology-enabled automation, analytics, and process acceleration for its Merger and Acquisition organization.

You will drive continuous improvement across diligence, integration, portfolio management, and governance using scalable digital tools, AI, and data analytics. The role emphasizes translating complex challenges into practical, scalable solutions and collaborating across stakeholders.

Qualifications

• Bachelor's degree in Business, Information Systems, Data Analytics, Finance, Engineering, Technology, MIS, Operations, or related field.
• 3+ years in analytics, automation, business analysis, process improvement, operational excellence, consulting, or related functions.
• Experience with Generative AI, Copilot technologies, workflow automation, intelligent automation platforms, or digital transformation initiatives.
• Strong analytical, problem-solving, and systems-thinking capabilities.
• Experience gathering requirements and translating business needs into practical technology and process solutions.
• Experience evaluating, documenting, and improving complex business processes.
• Experience developing dashboards, KPI frameworks, reporting solutions, and performance metrics.
• Demonstrated ability to work effectively across business and technical stakeholders.
• Ability to quickly learn, evaluate, and leverage new tools, technologies, and methodologies.

Responsibilities

• Identify and implement automation opportunities across diligence, integration, portfolio management, reporting, governance, and operations.
• Build no-code/low-code and custom automation solutions to reduce manual work and cycle times.
• Design scalable workflows for information gathering, document management, status tracking, approvals, reporting, and collaboration.
• Create reusable templates, automation frameworks, toolkits, and digital assets for transactions and integration programs.
• Evaluate and implement Generative AI and AI-assisted solutions to improve productivity and decision-making.

Skills

Analytical thinking

Problem-solving

Systems thinking

Stakeholder collaboration

Requirements gathering

Learning new tools

Education

Bachelor's degree in Business/IS/Analytics/Engineering

Tools

Power BI

Tableau

Power Platform

Copilot

Jira

Confluence

ServiceNow

SQL

Python

Alteryx

Smartsheet

Airtable

Notion

Job description

Become a part of our caring community The Process Improvement Professional serves as the technology, automation, analytics, and process acceleration lead for the Merger and Acquisition organization. This role is responsible for improving the efficiency, quality, scalability, and effectiveness of M&A diligence, execution, integration, portfolio management, and operational activities through automation, analytics, artificial intelligence, process transformation, and modern digital tools. The position combines business analysis, process improvement, process architecture, data analytics, workflow automation, operational excellence, and technology enablement. The individual will identify opportunities to reduce manual effort, improve decision-making, automate recurring activities, optimize business processes, and create scalable solutions across the M&A lifecycle. This role requires a highly adaptable, technology-savvy professional who can quickly learn and leverage a wide variety of tools, platforms, and emerging technologies to solve business problems. The ideal candidate possesses strong analytical capabilities, a continuous improvement mindset, and the ability to translate complex business and operational challenges into practical, scalable solutions.

Key Responsibilities

Automation and Digital Solutions

Identify and implement automation opportunities across diligence, integration, portfolio management, reporting, governance, and operational processes. Build no-code, low-code, and custom automation solutions that eliminate manual work, reduce cycle times, and improve execution speed. Design scalable workflows that streamline information gathering, document management, status tracking, approvals, reporting, and cross-functional collaboration. Create reusable templates, automation frameworks, toolkits, and digital assets that can be leveraged across transactions and integration programs. Evaluate, design, and implement Generative AI and AI-assisted solutions that improve productivity, decision-making, knowledge management, and operational effectiveness. Leverage AI technologies to accelerate diligence reviews, document analysis, reporting, integration planning, and governance activities. Serve as a trusted advisor on practical AI use cases and emerging technologies within the M&A function.

Process Transformation and Operational Excellence

Lead process discovery, workflow mapping, current-state assessments, and operational reviews across M&A and supporting business functions. Evaluate current-state workflows and identify process inefficiencies, bottlenecks, duplicative effort, control gaps, handoff delays, and scalability constraints. Design future-state operating models and standardized business processes that improve efficiency, consistency, governance, and execution quality. Develop and maintain operating procedures, playbooks, process frameworks, templates, and best practices. Support continuous improvement initiatives across diligence, integrations, portfolio management, and team operations. Drive adoption of new processes, tools, automation capabilities, and operating models through effective change management.

Data Analytics and Business Intelligence

Analyze transaction, operational, financial, technology, cybersecurity, vendor, integration, and portfolio data. Develop dashboards, scorecards, reports, visualizations, and executive reporting solutions that provide actionable insights to leadership. Establish KPI frameworks, performance metrics, and reporting standards to measure transaction and integration effectiveness. Support executive decision-making through data analysis, trend identification, scenario modeling, and operational intelligence. Identify opportunities to improve data quality, reporting automation, and business transparency across M&A activities.

Enterprise Process Architecture and M&A Operations

Assess and optimize processes across M&A diligence, integration management, technology operations, cybersecurity, infrastructure, applications, vendor management, finance, procurement, governance, and portfolio operations. Create end-to-end process architectures that improve alignment between enterprise functions and M&A objectives. Analyze dependencies across teams, processes, technologies, and stakeholders to improve coordination and execution. Support the development of scalable operating models that improve integration readiness and long-term operational performance.

M&A Tool Strategy & Administration

Assess, evaluate, and recommend tools that improve M&A execution, governance, collaboration, analytics, automation, and reporting. Partner with stakeholders to define requirements and implement technology-enabled solutions. Manage and optimize M&A-related platforms, repositories, workspaces, and collaboration environments. Integrate data and workflows across systems where possible to minimize manual effort and improve reporting consistency. Lead cross-functional assessments of the enterprise technology landscape and identify opportunities to consolidate, optimize, or automate tooling capabilities. Drive adoption and change management activities associated with new tools and digital capabilities.

Desired Outcomes (First 12 Months)

• Inventory and assess current M&A tools, processes, reporting capabilities, and operating models.
• Document and evaluate current-state workflows across diligence, integration, and portfolio management functions.
• Identify and prioritize high-value automation and process improvement opportunities that reduce manual effort and cycle times.
• Establish repeatable KPI frameworks, performance metrics, and reporting standards across key M&A activities.
• Deploy AI-enabled solutions that improve productivity, execution quality, and decision-making.
• Build dashboards and automated reporting capabilities for executive and operational leadership.
• Create a library of reusable workflows, playbooks, templates, automation assets, and standardized operating procedures.
• Recommend and implement future-state process improvements that improve scalability, governance, and operational effectiveness.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Data Analytics, Finance, Engineering, Technology, Management Information Systems, Operations, or a related field.
• 3 or more years of experience in analytics, automation, business analysis, process improvement, operational excellence, consulting, M&A operations, transformation, or related functions.
• Experience with Generative AI, Copilot technologies, workflow automation, intelligent automation platforms, or digital transformation initiatives.
• Strong analytical, problem-solving, and systems-thinking capabilities.
• Experience gathering requirements and translating business needs into practical technology and process solutions.
• Experience evaluating, documenting, and improving complex business processes.
• Experience developing dashboards, KPI frameworks, reporting solutions, and performance metrics.
• Demonstrated ability to work effectively across business and technical stakeholders.
• Ability to quickly learn, evaluate, and leverage new tools, technologies, and methodologies.

Preferred Qualifications

• Experience supporting mergers, acquisitions, integrations, corporate development initiatives, or portfolio management activities.
• Experience with business intelligence, visualization, and analytics tools.
• Familiarity with Power BI, Tableau, Power Platform, Copilot, Jira, Confluence, ServiceNow, SQL, Python, Alteryx, Smartsheet, Airtable, Notion, or similar technologies.
• Experience working within technology, consulting, corporate strategy, PMO, operational excellence, transformation, or enterprise process improvement environments.
• Knowledge of Lean, Agile, continuous improvement, or business transformation methodologies.

Core Competencies

• Automation & Workflow Optimization
• Operational Excellence, Continuous Improvement, Transformation
• Data Analytics & Business Intelligence
• AI & Digital Enablement
• Systems Thinking, Business Analysis, Process Architecture
• M&A Operations and Integration Management
• Strategic Problem Solving

Ideal Candidate Profile

This individual is the "Swiss Army knife" of the M&A team. They are naturally curious, highly analytical, and passionate about leveraging technology to solve complex business problems. They can quickly learn new platforms, evaluate and improve business processes, connect data across systems, automate repetitive activities, build dashboards, and apply AI to improve team productivity and decision-making. They approach challenges from both a business and technology perspective, focusing on outcomes rather than specific tools or platforms. They possess strong process improvement instincts, can identify inefficiencies and scalability challenges, and can design practical, repeatable solutions that enhance M&A execution. Above all, they are adaptable problem solvers who continuously seek opportunities to improve efficiency, insight, governance, and operational effectiveness across the M&A lifecycle.

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $73,500 - $100,200 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.