Process Improvement Manager - Path to Ownership & Growth

Entertainment Plus; Portland (OR); Vor Ort; USD 109.000 - 174.000; Vollzeit

Zusammenfassung

Entertainment Plus in Portland, OR is seeking a Process Improvement Manager who can own the Customer Service roadmap and translate customer feedback into impactful improvements. The role emphasizes resilience, growth mindset, and effective collaboration across contract teams and stakeholders.

You will leverage eight years of customer service experience to guide decisions, mentor teammates, and ensure outcomes align with business goals.

Qualifikationen

• 8 years of customer service experience.
• Growth mindset and resilience.
• Ability to present ideas to stakeholders at all levels.
• Managerial judgment about prioritization and escalation.

Aufgaben

• Refuse to let Resilience debt quietly accumulate on your watch
• Balance independent work with effective contract team collaboration
• Resolve customer concerns with patience and a focus on outcomes
• Steer Entertainment Plus's Customer Service roadmap with both nerve and humility
• Notice the empathy-led gap between the spec and the shipped thing
• Field curveballs from Portland clients without losing the thread
• Keep Entertainment Plus's Portland, OR site running while improvements ship underneath
• Partner with peers to troubleshoot issues and share practical knowledge

Kenntnisse

Customer service

Resilience

Growth mindset

Stakeholder presentation

Jobbeschreibung

Entertainment Plus in Portland, OR is seeking a Process Improvement Manager who can own the Customer Service roadmap and translate customer feedback into impactful improvements. The role emphasizes resilience, growth mindset, and effective collaboration across contract teams and stakeholders.

You will leverage eight years of customer service experience to guide decisions, mentor teammates, and ensure outcomes align with business goals.