Process Improvement Manager

Fanatics Commerce; Sunnyvale (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

GC Packaging, part of Fanatics Commerce, seeks a Process Improvement Manager to enhance safety, quality, cost, and customer service across manufacturing and distribution operations.

The role involves learning card manufacturing processes, collaborating with operations teams, and driving continuous improvement initiatives at the facility.

Qualifications

• Bachelor’s degree in Engineering, Operations Management or related field.
• Bilingual in English and Spanish.
• Lean/Six Sigma certification.
• At least 2 years of experience in manufacturing.

Responsibilities

• Develop process documentation and standard work procedures.
• Support process and value stream mapping activities.
• Identify and lead process improvement activities across manufacturing and distribution operations.
• Define labor and cost standards for various processes.
• Investigate new technologies and equipment to improve process efficiency.
• Work with the production and maintenance teams to commission new equipment.
• Lead root cause analysis and problem-solving sessions to address safety, quality and delivery issues.
• Support training of hourly and salary team members.
• Track performance to KPIs and report on variances.
• Execute other tasks in support of facility operations.

Skills

Bilingual English/Spanish

Lean Six Sigma

Manufacturing experience

Project leadership

Continuous improvement

Education

Bachelor's degree in Engineering/Operations

Tools

Excel

Job description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

For more than 40 years, GC Packaging (the “Company”) has been an innovator in the card manufacturing industry. We offer our clients a comprehensive mix of special effects finishing, collating, and packaging techniques to make even the most challenging of projects come to life.

Reporting to the Operations Leader, the Process Improvement Manager will be responsible for delivering improvement in safety, quality, cost and customer service across manufacturing and distribution operations. This role is expected to learn and understand the trading card manufacturing process and get involved with day-to-day operations at the facility.

Key Responsibilities

• Develop process documentation and standard work procedures.
• Support process and value stream mapping activities.
• Identify and lead process improvement activities across manufacturing and distribution operations.
• Define labor and cost standards for various processes.
• Investigate new technologies & equipment to improve process efficiency.
• Work with the production and maintenance teams to commission new equipment.
• Lead root cause analysis and problem-solving sessions to address issues related to safety, quality and delivery.
• Support training of hourly and salary team members.
• Track performance to KPIs and report on variances.
• Execute other tasks in support of facility operations.

Qualifications

• Bachelors degree in Engineering, Operations Management or other relevant field
• Bilingual, fluent in English and Spanish
• Lean/Six Sigma certification
• 2+ years of work experience in manufacturing

Job Knowledge, Skills and Abilities:

• Knowledge of CI systems and methodologies including TPM, Lean, Six Sigma
• Strong Excel ability.
• Strong communication and interpersonal skills, ability to present ideas to a diverse audience from hourly workforce to executive leadership
• Demonstrated ability to lead teams, manage cross-functional projects
• Knowledge of EHS, quality, manufacturing, warehousing and distribution
• Demonstrated ability to analyze and solve complex problems

Physical Demands:

• Work is performed in an administrative office setting.
• Must be flexible and available to work extended hours when necessary.
• Prolonged periods sitting at a desk and working on a computer.

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