Process Improvement Manager

ZipRecruiter; Saint Charles (MO); Remote; USD 90,000 - 120,000; Full time

Job summary

A government services firm is seeking a Process Improvement Manager to enhance operational efficiency across USDA programs. The ideal candidate will have a Bachelor's degree and 5+ years of experience in process improvement, demonstrating strong facilitation and stakeholder engagement skills. This remote role offers competitive compensation and a robust benefits package that includes medical, dental, and retirement plans.

Benefits

Medical coverage with three plan options

Dental and vision coverage

Telecommuting

Tuition and training reimbursement

Qualifications

• 5+ years of experience in process improvement, operations management, or organizational development.
• Proven experience leading cross-functional improvement projects in large organizations.
• Strong knowledge of Lean, Six Sigma, and Kaizen methodologies.

Responsibilities

• Lead process improvement initiatives across USDA programs.
• Facilitate cross-functional collaboration to co-develop scalable solutions.
• Monitor process performance using KPIs and data analytics.

Skills

Process improvement methodologies

Communication skills

Stakeholder engagement

Data analysis

Facilitation skills

Education

Bachelor’s degree in Business Administration or related field

Tools

Visio

Lucidchart

ARIS

Job description

Overview

Newberry Group is a performance-driven government services and solutions firm that provides security compliance, program governance, consulting, and customized solutions for public sector clients nationwide. The strength of our company is a direct reflection of our highly skilled and talented workforce.

Position: Process Improvement Manager — a results-driven role to lead initiatives that enhance operational efficiency, streamline workflows, and promote continuous improvement across USDA programs. This role supports high-impact initiatives by identifying inefficiencies, facilitating cross-agency collaboration, and implementing best practices that align with USDA’s mission to serve the public through innovation, equity, and accountability.

Location: Remote

Clearance/Certifications: Ability to obtain Public Trust clearance – U.S. citizenship required

Responsibilities

• Lead process improvement initiatives across USDA programs by analyzing current-state operations, identifying gaps, and designing future-state workflows.
• Facilitate cross-functional collaboration with program managers, analysts, IT teams, and field staff to gather insights and co-develop practical, scalable solutions.
• Apply Lean, Six Sigma, and other process improvement methodologies to drive measurable improvements in efficiency, service delivery, and compliance.
• Develop and maintain process documentation, including standard operating procedures (SOPs), process maps, and performance dashboards.
• Support change management efforts by communicating process changes, training stakeholders, and ensuring adoption of new practices.
• Monitor and evaluate process performance using KPIs and data analytics to ensure continuous improvement and alignment with USDA strategic goals.
• Promote a culture of innovation and accountability by mentoring teams on process improvement tools and techniques.
• Ensure compliance with federal regulations, USDA policies, and data governance standards throughout process redesigning efforts.

Required Qualifications

• Bachelor’s degree in Business Administration, Public Policy, Industrial Engineering, or a related field.
• 5+ years of experience in process improvement, operations management, or organizational development.
• Proven experience leading cross-functional improvement projects in large or complex organizations.
• Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to analyze complex systems and translate findings into actionable recommendations.
• Experience working in or with federal agencies, preferably within USDA or similar mission-driven environments.

Qualifications

• Lean Six Sigma certification (Green Belt or higher).
• Familiarity with USDA programs, mission areas, or field operations.
• Experience with process modeling tools (e.g., Visio, Lucidchart, ARIS).
• Experience supporting digital transformation or modernization initiatives in the public sector.

Benefits

In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term coverage, tuition and training reimbursement, employee assistance program, and more.

The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA//Veterans.