Process Improvement Manager

gategroup; Reston (VA); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Life insurance

Disability insurance

Employee discounts

Bonus/incentive pay

Job summary

gategroup is seeking a Senior Process Owner – IDS to lead the day-to-day development, deployment, and optimization of IDS processes across US operations. You will gather requirements, document procedures, and train teams to ensure compliant delivery and traceability.

Responsibilities include maintaining SOPs, supporting unit IDS flows, setting PAR levels, and driving KPI tracking. This role emphasizes collaboration with global and regional stakeholders and data-driven improvements.

Qualifications

• Bachelor's degree in Business, Engineering, Operations, or related field.
• 3+ years in operations, supply chain, inventory, or internal logistics.
• Experience writing SOPs, process flows, or technical instructions.

Responsibilities

• Maintain IDS SOPs, route maps, delivery schedules.
• Support units in IDS material flows and PAR levels.
• Deliver training and support new process rollouts.
• Coordinate testing, validation, and rollout of IDS tools.
• Track IDS KPIs and prepare dashboards.

Skills

English communication

Stakeholder management

Presentation skills

Cross-functional collaboration

Training & coaching

Education

Bachelor's degree in Business, Engineering, Operations, or related field

Job description

gategroup is the global leader in airline catering, retail-on-board, and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative, and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.

Job Summary

The Senior Process Owner – IDS manages day to day development, maintenance, deployment, and improvement of IDS processes at the regional level. This role focuses on operational requirement gathering, process documentation, training, performance tracking, and supporting units through IDS deployment and optimization.

The Process Owner ensures correct execution of IDS standards, material flow rules, delivery schedules, receiving practices, and traceability controls per the IDS Core Process document.

Annual Hiring Range/Hourly Rate:

• $120,000- $125,000/Per Year
• This position is eligible for incentive pay of 10% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.
• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts

Main Duties & Responsibilities

1. Process Documentation & Maintenance

Maintain IDS SOPs, route maps, pick drop return point documentation, and delivery schedules.

Update IDS documentation in alignment with global standards and Senior Process Owner guidance.

2. Deployment Support & Unit Enablement

Support units in designing IDS material flows tailored to their layout, volumes, and constraints.

Help local teams set PAR levels, delivery frequencies, and goods receiving routines.

Deliver training sessions and support new process rollouts.

3. Receiving, Traceability & Inventory Controls

Ensure units correctly apply receiving processes, material requisition flows, and PAR level replenishment.

Support implementation of FIFO/FEFO rules and food safety practices in internal delivery.

Assist units in implementing traceability tools and data capture procedures.

Capture operational requirements and support BRD development for IDS related system enhancements.

Coordinate testing, validation, and rollout of receiving, inventory, and IDS digital tools.

Provide user support and collect feedback for continuous improvement.

5. Supply Chain Process Improvement Support

Assist in initiatives to improve inventory accuracy, reduce waste, and optimize material flow.

Support pilots, data collection, route performance analysis, and root-cause reviews.

6. KPI Tracking & Reporting

Track IDS KPIs and support units in understanding performance.

Conduct compliance checks and document findings for corrective action (IFBL).

• Support creation of dashboards or reporting tools that visualize IDS performance

Qualifications

Education:

• Bachelor’s degree in Business, Engineering, Operations, or related field.

Work Experience:

• At least 3 years in operations, supply chain, inventory, or internal logistics.
• Understanding of material flow, receiving, inventory control, or warehouse operations.
• Experience writing SOPs, process flows, or technical instructions.

Language and Communication Skills:

• Excellent written and verbal English communication skills.
• Strong executive presence with the ability to communicate complex operational information clearly to senior leadership.
• Demonstrated ability to influence, facilitate, and build alignment across global, regional, and local stakeholders.
• Strong presentation, training, coaching, and workshop-facilitation skills.
• Ability to listen effectively, challenge constructively, and build trusted cross-functional relationships.

Core Competencies Required

Customer Focus: Delivers prompt, courteous, and effective support to all users.

Accountability: Takes ownership of assigned tasks and follows through to resolution.

Teamwork: Works collaboratively and supports colleagues to achieve common goals.

Communication: Explains technical information clearly to non-technical users.

Adaptability: Remains flexible and calm under pressure in a fast-paced environment.

Continuous Learning: Proactively develops skills and keeps knowledge up to date.

Job Dimensions

Geographic Responsibility: US

Type of Employment: Full-time

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through a pre-employment drug screen, criminal check, and/or airport fingerprinting.

gategroup – an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans, and persons with disabilities.

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