Process Improvement Manager

Numotion; Kansas; Hybrid; USD 79,360 - 109,120; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Life insurance

Job summary

Numotion is seeking a Process Improvement Manager responsible for driving initiatives across Service, Operations, and Commercial functions. This role involves identifying and implementing process improvements to enhance efficiency and effectiveness within the organization.

Successful candidates will lead cross-functional projects, utilize data-driven methodologies, and ensure adherence to key business processes. A Bachelor's degree and a minimum of 3 years in process improvement are required. The position offers a work-from-home option, along with competitive compensation and benefits.

Qualifications

• Minimum of 3 years of experience in process improvement or related roles.
• Demonstrated experience with Lean, Six Sigma, or Kaizen methodologies.
• Ability to effectively utilize technology and learn innovative technology environments.

Responsibilities

• Drive process improvement initiatives across the organization.
• Develop and implement process improvement strategies.
• Facilitate training and guidance on process changes.

Skills

Process improvement methodologies

Analytical skills

Project management

Microsoft Visio

Communication skills

Education

Bachelor’s degree in a related field

Tools

MS Office applications

Process mapping/documentation tools

Job description

Category: Project Management

Job Location: Work from Home

Tracking Code: 15530-128

Position Type: Full-Time/Regular

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

Job Purpose

The Process Improvement Manager is responsible for identifying, documenting, improving, and ensuring adherence to key business processes across functions (Service, Operations, and Commercial) within the organization. This role will drive a culture of continuous improvement, facilitate cross‑functional collaboration, and implement measurement systems to ensure process effectiveness and compliance. This role operates as a shared process improvement resource anchored in Service & Repair, supporting Service, Operations, and Commercial.

Pay Range: $79,360 to $109,120. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

Key Responsibilities

• Serve as the focal point for process improvement opportunities across the assigned organization.
• Identify, map, and document critical business processes, ensuring clarity, accessibility, and standardization.
• Analyze current workflows to identify inefficiencies, bottlenecks, and areas for improvement using data‑driven methodologies (Lean, Six Sigma, Kaizen, etc.).
• Develop and implement process improvement strategies, including cost‑benefit analyses and change management plans.
• Facilitate and lead process improvement projects, workshops, and Kaizen events to drive measurable results.
• Establish and maintain process measurement systems (KPIs, dashboards, audits) to monitor adherence and effectiveness.
• Collaborate with cross‑functional teams to ensure process changes are adopted and sustained.
• Facilitate training and guidance for staff on new or revised processes, fostering a culture of continuous improvement.
• Ensure all process documentation is current, accessible, and compliant with regulatory and organizational standards.
• Report progress, outcomes, and recommendations to senior leadership.
• Stay current with industry best practices and emerging trends in process improvement and documentation.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all‑inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Required Qualifications, Skills, And Experience

• Bachelor’s degree in a related field or an equivalent combination of education and related experience may be considered.
• Minimum of 3 years of experience in process improvement, project management, operations analysis, or related roles.
• Prior experience with Microsoft Visio or other process map software.

Preferred Qualifications, Skills, And Experience

• Demonstrated experience with process improvement methodologies (Lean, Six Sigma, Kaizen, certification)
• Inspires and motivates others to perform well, effectively influences actions and opinions of others; provides vision to peers and team.
• Demonstrate ability to thrive in a matrixed environment, working with cross‑functional team members to achieve shared goals.
• Proven prior ability to act as a change agent and lead the acceptance of change within a rapidly changing environment.
• Ability to develop and execute multiple business priorities and approaches to meet objectives.
• Demonstrate exceptional interpersonal and problem‑solving skills both internally and externally with customers.
• Ability to effectively utilize technology and learn and adapt to innovative technology environments.
• Proficient in MS Office applications, including Word, Excel, and Power Point.
• Advanced proficiency in Microsoft Office and process mapping/documentation tools.
• Strong analytical and problem‑solving skills; ability to evaluate complex data and develop actionable solutions.
• Ability to facilitate challenging discussions and drive consensus across multiple user groups.
• Experience in developing and implementing measurement systems for process adherence.

Physical Work Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to communicate effectively.
• Ability to work overtime as needed.
• Ability to travel up to 20% as needed.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short‑term and long‑term disability, a 401(k), and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.