Process Improvement Manager

Stash Talent Services; Honolulu (HI); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Stash Talent Services is seeking an experienced Manager, EPE Business Process & Continuous Improvement to lead enterprise-wide performance improvement initiatives aligned with corporate strategy. The role involves budgeting, modeling, governance, and coordinating tri-company processes across the Hawaiian Electric framework.

The ideal candidate brings a decade of CI leadership, strong project management credentials, and advanced Lean Six Sigma/CBAP certifications.

Qualifications

• Bachelor's degree or equivalent in Engineering, Computer Science, Project Management, Process Engineering, or related field.
• 10 years of experience leading business process improvement initiatives.
• 8+ years managing enterprise-wide initiatives, programs, or projects.
• 5+ years supervisory experience.
• Lean Six Sigma Green Belt and CBAP certifications.

Responsibilities

• Identify, analyze, prioritize, and improve processes aligned with strategic goals.
• Lead CI events and process analysis to support initiatives and programs.
• Develop and monitor governance for tri-company PMOs and related bodies.
• Mentor and train on project management methodologies enterprise-wide.
• Contribute to the development and execution of EPE methodologies.
• Support emergency response activities as assigned.

Skills

Leadership

Stakeholder management

Communication

Project management

Process improvement

Mentoring

Education

Bachelor's degree in Engineering / CS / PM

Job description

Job Title: Manager, EPE Business Process & Continuous Improvement

Location: Hybrid (With flexibility to be based at any of our client's office locations across the Hawaiian Islands)

Job Type: Full-time

About the Role

We are seeking an experienced Manager, EPE Business Process & Continuous Improvement who'll be responsible for supporting the identification, prioritization and execution of performance excellence initiatives/projects/programs enterprise-wide in alignment with corporate strategy. Provides expert execution on business process improvement, program/project management, process/project budgeting/costing, resource estimation, and regulatory guidance. Ensures strategic alignment in the execution of initiatives and measures success via post process improvement/program/project benefits realization. Aligns with and coordinates initiatives/programs/projects to the Strategic Transformation Plan and financial/budget goals. Supports activities related to interactions with internal and external process areas. Responsible for the continuous improvement of assigned functional areas. Responsibilities are tri-company wide.

ESSENTIAL FUNCTIONS:

• Business Process and Continuous Improvement (CI) – Works with leadership to identify, analyze, prioritize, and improve business processes in alignment with achieving strategic goals. Responsible for the successful execution of continuous improvement events and/or business process analysis in support of initiatives/programs/projects. This includes but not limited to implementing and sustaining the corporate CI Strategic Plan, CI Deployment Plan, CI Communication Plan, execution Records Management and Archives, Operations Room and Information Center, Recognition Program, Governance and formal monitoring of the successful execution of such plans. Practices Plan, Do, Check, Adjust (PDCA) routinely.
• Costing and Benefits Realization – Responsible in execution to ensure that processes/programs / projects follow measured guidelines for business process improvement, business case analysis, budget development and costing, resource assumptions and allocation, and planning assumptions (taking into account regulatory, environmental and permitting requirements). Mentors management to develop strong business cases that deliver on benefits. Monitors and reports on initiative/program/project’s ability to deliver post process improvement/program/project operational success aligned with strategy.
• Program/Project Management – Works with leadership to identify, analyze, prioritize, and schedule interrelated process initiatives to achieve strategic goals. Responsible for the successful requirements gathering of the program/project, and reports on program/project goals, strategy, progress and status. Is considered the conduit for inter-related initiatives and proactively negotiates, and manages the issues associated with shared resources be it labor, dollars, logistics, and/or inter-related program/project objectives.
• Process and Project Governance Support – Responsible for supporting and participating in established program management and CI governance processes. This includes but is not limited to: Following all defined procedures in respective charters (analysis, prioritization, and approvals), capturing and publishing meeting minutes, managing and maintaining the workspace, and organizing its agenda. Additionally, be responsible to ensure appropriate connection between unit level PMOs/Champions and governing bodies at the various levels throughout the Hawaiian Electric companies.
• Business Process and Project Management Training and Mentoring – Responsible for conducting peer portfolio and program management training/mentoring, and on-boarding enterprise wide. Contributes to the building and maintenance of the Hawaiian Electric (tri-company) Project Management methodology, tools and training materials.
• Develop, Maintain, and Monitor Execution of the EPE Methodologies – Responsible for contributing towards the development, rigorous execution and monitoring of the Hawaiian Electric (tri-company) Business Process and Business Analysis methodologies.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Project Management, Process Engineering, or a related field, or equivalent work experience.
• At least 10 years of experience as a business process improvement lead or continuous improvement practitioner.
• At least 8 years of experience managing enterprise-wide initiatives, programs, or projects.
• At least 5 years of supervisory experience.
• Certified Lean Six Sigma Green Belt.
• IIBA Certified Business Analysis Professional (CBAP).
• Working knowledge of business process and project management standards and methodologies, including define, measure, analyze, improve, control (DMAIC), value stream, voice of the customer, waste reduction, initiating, planning, executing, controlling, and closing projects, developing work breakdown structures, tracking progress and status, managing scope, mitigating risk, business analysis and business case development, etc.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• Certified Cost Estimator and Analyst (CCE/A).
• Experience working in a public utility, energy, or regulated industry.
• Knowledge of regulatory requirements, including SOX, Public Utilities Commission (PUC), permitting, and related compliance processes.
• Experience with enterprise transformation, portfolio management, and strategic business planning.