Process Improvement Manager

Egreenservices; Grand Prairie (TX); Hybrid; USD 106,000 - 149,000; Full time

Job summary

Social Innovation Lab in Grand Prairie, TX is seeking a Process Improvement Manager to connect Customer Service with operational excellence. The role offers a hybrid schedule and a pathway from manager to lead, with a base salary range of $106,000 to $149,000.

You will own improvement initiatives, monitor quality, and lead cross-functional efforts in a collaborative environment that values trust and accountable results.

Qualifications

• Bias toward asking the dumb question before the expensive mistake.
• Proven professionalism with Grand Prairie, TX experience preferred.
• Track record of delivering under deadline pressure.

Responsibilities

• Catch the Decision Making regression a tired reviewer would miss.
• Keep skills current through ongoing training and self-directed learning.
• Show up for the unglamorous general maintenance nobody volunteers for.
• Monitor work quality and flag issues before they escalate.
• Identify gaps in current procedures and recommend workable fixes.

Skills

Attention to Detail

Cross-functional collaboration

Problem solving

Decision making under pressure

Job description

This hybrid Process Improvement Manager position sits at the intersection of Customer Service and Self-Motivation, reporting into a Social Innovation Lab team that values quiet competence. This is $106,000 - $149,000 for 8 years of Attention to Detail, a hybrid schedule, and a manager stake in where Social Innovation Lab heads next.

Key Responsibilities

• Catch the Decision Making regression a tired reviewer would miss
• Keep skills current through ongoing training and self-directed learning
• Show up for the unglamorous general maintenance nobody volunteers for
• Monitor work quality and flag issues before they escal
• Identify gaps in current procedures and recommend workable fixes

What You'll Bring

• A bias toward asking the dumb question before the expensive mistake
• Proven Professionalism results, ideally seasoned in Grand Prairie, TX
• Track record that proves you can flexible ship under deadline pressure
• Cross-functional ease, from Attention to Detail engineers to Decision Making marketers
• Comfort navigating ambiguity when the brief arrives half-written
• Meticulous attention to detail across every deliverable
• The kind of ownership that treats the company's money like your own

What began as two engineers and a whiteboard in Grand Prairie is now Social Innovation Lab, a fiercely-supportive team obsessed with getting Customer Service right. Trust is the default setting at Social Innovation Lab; you have to actively spend it to lose it.

Earn a $106,000 - $149,000 base while a mentor accelerates your jump from manager to lead, with benefits and flexibility along for the ride.

Our team checks new Process Improvement Manager applications every single business day.