Process Improvement Manager

Jobot; Garden Grove (CA); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Jobot is seeking a Process Improvement Manager in Garden Grove, CA, to lead cross-functional initiatives from discovery to implementation. You will apply Lean, Six Sigma, and process-mapping methods, develop SOPs and dashboards, and drive adoption of new processes across the organization.

The role requires a strong background in process optimization, project leadership, and data-driven decision making, with opportunities to impact care-management operations and efficiency.

Qualifications

• Bachelor’s degree in a related field.
• Five+ years progressive experience in process improvement or operational excellence.
• Proven ability to lead complex cross-functional projects independently.
• Strong knowledge of Lean, Six Sigma, root-cause analysis, process mapping, and performance measurement.
• Experience translating audit findings into sustainable improvements.
• Excellent project management with multiple priorities.
• Experience developing KPIs, dashboards, or executive reporting.
• Strong communication, facilitation, and stakeholder-management skills.
• Ability to influence change without direct supervisory authority.
• Proficiency with Excel, business systems, reporting platforms, and data-analysis tools.

Responsibilities

• Lead complex, cross-functional process improvement initiatives from discovery through implementation and measurement.
• Evaluate workflows, internal controls, and processes to identify inefficiencies and risks.
• Apply Lean, Six Sigma, process mapping, audit, and continuous improvement methods to improve performance.
• Develop standardized workflows, SOPs, maps, controls, and documentation.
• Manage strategic projects with timelines, deliverables, and stakeholder meetings.
• Analyze data to identify trends, prioritize opportunities, and evaluate outcomes.
• Develop dashboards, KPIs, and reporting tools for leadership insights.
• Collaborate with internal teams and vendors on system implementations and workflow automation.
• Support organizational change by driving adoption of new processes.
• Present findings and recommendations to executive leadership.

Skills

Lean Six Sigma

Project management

Data analysis

Stakeholder management

Process optimization

Education

Bachelor’s degree in Business Administration, Operations Management, Industrial or Systems Engineering, Healthcare Administration, Public Health, or related field

Tools

Excel

Business systems

Reporting platforms

Data-analysis tools

Job description

Job details:

Healthcare company seeking a Process Improvement Manager full time!

This Jobot Job is hosted by: Marcus Curiel

Salary: $120,000 - $135,000 per year

A bit about us:

Leading provider of care management services for both California and Washington states

Why join us?

• Strong reputation in the community.
• Great leadership and company culture.
• Excellent opportunity to join a growing organization.
• Comprehensive benefits & compensation package.

Job Details

Key Responsibilities

• Lead complex, cross-functional process improvement initiatives from discovery and root-cause analysis through implementation and performance measurement.
• Evaluate operational workflows, internal controls, and business processes to identify inefficiencies, risks, and opportunities for improvement.
• Apply Lean, Six Sigma, process mapping, audit, and continuous improvement methodologies to improve consistency, scalability, and performance.
• Develop standardized workflows, SOPs, process maps, controls, and supporting documentation.
• Manage strategic projects, establish timelines and deliverables, facilitate stakeholder meetings, and ensure initiatives remain on track.
• Analyze operational and financial data to identify trends, prioritize opportunities, and evaluate project outcomes.
• Develop dashboards, KPIs, and reporting tools that provide leadership with actionable performance insights.
• Partner with internal teams and external vendors on system implementations, workflow automation, technology upgrades, and user acceptance testing.
• Support organizational change by building stakeholder alignment, removing barriers, and driving adoption of new processes.
• Present findings, project updates, and recommendations clearly to executive leadership and stakeholders throughout the organization.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Industrial or Systems Engineering, Healthcare Administration, Public Health, or a related field.
• Five or more years of progressive experience in process improvement, operational excellence, business process optimization, audit, or continuous improvement.
• Demonstrated success independently leading complex, cross-functional projects.
• Strong knowledge of Lean, Six Sigma, root-cause analysis, process mapping, workflow analysis, and performance measurement.
• Experience evaluating internal controls, organizational risk, or audit findings and translating them into sustainable operational improvements.
• Strong project management skills with the ability to manage multiple initiatives and competing priorities.
• Experience analyzing data and developing KPIs, dashboards, or executive reporting.
• Strong communication, facilitation, and stakeholder-management skills.
• Ability to influence change and deliver results without direct supervisory authority.
• Proficiency with Excel, business systems, reporting platforms, and data-analysis tools.
• Ability to travel as needed.

Preferred Qualifications

• Lean Six Sigma Green Belt certification; Black Belt certification is a plus.
• Experience within healthcare, managed care, population health, or another regulated industry.
• Understanding of Agile project management principles.
• Experience working within or supporting a Center of Excellence.
• Experience with systems implementation, workflow automation, or technology optimization.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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