Process Improvement Leader / Transformation Coach
On-Site, Downtown Baltimore, MD, USA
The Transformation Coach provides leadership in continuous improvement efforts throughout the organization as assigned. Facilitates effective, efficient team functions in the delivery of goals and objectives as identified by the Transformation Guiding Team. Ensures all continuous improvement projects, task forces and workgroups, as well as department level continuous improvement efforts, align with our system values: diversity, integrity, compassion, excellence and discovery.
The Transformation Coach is responsible for supporting and mentoring others in defining, scoping and validating projects that align with organizational objectives. Assist process owners in leading multidisciplinary project meetings and workshops to complete project tasks and activities, while driving Lean Leadership, innovation, efficiency and change management skills. Support departmental leaders in monitoring and measuring results. Develop standards and apply benchmarking and best practice applications to support improvement at the team and organizational levels. Facilitate training of Lean, Six Sigma, change management, project management, team building, internal process reviews, and other performance improvement topics. Promote a culture of continuous improvement through mentorship, coaching and change leadership.
Principal Responsibilities And Tasks
- Leads teams in conducting performance improvement and process redesign workshops using appropriate analytic and facilitation techniques as the situation requires.
- Improves processes using performance improvement standards and methods, such as Lean, Six Sigma, process mapping / re-engineering, and collaborative problem-solving techniques.
- Assists in collecting and presenting data analysis results and developing standard work within process areas.
- Leads the A3 / IMPROV process and design for rapid process improvement workshops (RPIWs) and Value Stream support, including business justification, baseline and current state performance, and accurate project scope.
- Uses statistical analysis tools (e.g. Excel, Minitab) to determine trends, root causes and improvement opportunities.
- Assists department leadership with understanding and assessing the implementation of the Value Delivery System using analytical data and guidance to promote a culture of High Reliability Organization and continuous improvement.
- Measures current organizational and process performance using qualitative and quantitative techniques including one-on-one interviews, workshops, surveys, observational studies, training and statistical analysis.
- Develops process maps of existing and future state processes using appropriate techniques and software (Visio).
- Facilitates Lean tools and management training including change management, innovation, team engagement, and coaching leaders through Lean leadership training.
Transformation Specific Roles
- Facilitates department-level transformation initiatives as assigned, acting as an internal consultant to support project development, implementation, and evaluation with clearly defined metrics.
- Demonstrates results-based leadership with strong influencing skills; leads change towards an effective work environment; communicates effectively across all levels of the organization; strong analytical and program management capabilities.
- Provides leadership, mentoring and training on lean methodology and tools; supports execution of lean transformation events and improvement plans; monitors and measures results; applies benchmarking and best practices at team and organizational levels.
Qualifications
Education and Experience
- 4 year / Bachelor’s Degree: Engineering, Health Care Administration, Nursing, Business or related field (Required)
- Lean or Toyota Production System training (Preferred or to be acquired within the 1st year)
- Lean / Six Sigma Black Belt (Preferred)
- 2-4 years’ experience facilitating process improvement teams / role as a change agent
- 2-4 years’ hands-on experience with process improvement methodologies at an organizational level, including process improvement events
- Training in continuous quality improvement and process management; experience in teaching and instruction of process improvement concepts
Knowledge, Skills And Abilities
- Demonstrated understanding of patient-focused care and strong customer service
- Effective and strong team leadership and facilitation skills
- Ability to apply structured continuous improvement/change management methods
- Ability to meet deadlines and manage across organizational teams
- Ability to influence and coach for results at all levels; ability to engage, negotiate, resolve conflict and influence staff and leaders
- Ability to present findings and recommendations to senior management and front-line staff
- Interpersonal skills with adaptability to change and teamwork
Compensation and Benefits
Pay Range: $36.83 - $55.29
Review the 2025-2026 UMMS Benefits Guide for details.
All information will be kept confidential according to EEO guidelines.
Employment Details
- Employment type: Full-time
- Seniority level: Not Applicable
- Industries: Hospitals and Health Care
For more information, visit www.umms.org.
Note: This posting is for an active position at the University of Maryland Medical System.