Process Improvement Lead – CS & Backlog (Clarksville, TN)

Energy Innovation Corp; Clarksville (TN); On-site; USD 93,000 - 128,000; Full time

Benefits offered by this job

Benefits

Job summary

Pinterest in Clarksville, TN is seeking a Process Improvement Manager to own Work-Life Balance initiatives end-to-end, partnering closely with the team and stakeholders to improve processes and deliver measurable results. You'll read and refine customer service workflows, manage priorities, mentor interns, and help shape an internship week that fits, all while earning a salary between $93,000 and $128,000.

Recognized for candor and a growth mindset, Pinterest values clear communication, data

Qualifications

• Proven customer service results, ideally with Clarksville, TN experience.
• Ability to work in a deadline-driven internship team.
• Ability to turn data into actionable decisions.
• Ability to mentor without micromanaging.

Responsibilities

• Anticipate compliance wrinkles before they become issues.
• Read and improve a customer service system you didn’t build.
• Juggle priorities without dropping what matters.
• Keep the backlog honest about what's next.
• Use negotiation to streamline routine tasks and free up capacity.

Skills

Customer service

Internship team rhythm

Data storytelling

Mentoring

Job description

Pinterest in Clarksville, TN is seeking a Process Improvement Manager to own Work-Life Balance initiatives end-to-end, partnering closely with the team and stakeholders to improve processes and deliver measurable results. You'll read and refine customer service workflows, manage priorities, mentor interns, and help shape an internship week that fits, all while earning a salary between $93,000 and $128,000.

Recognized for candor and a growth mindset, Pinterest values clear communication, data