Process Improvement Lead

Insight Global; Abilene (TX); On-site; USD 70,000 - 90,000; Part time

Job summary

Insight Global is seeking a Process Improvement Lead to identify and close gaps in security processes, with hands-on field engagement across sites. The role requires daily onsite attendance and will deliver standard work, process maps, and a scalable documentation library.

The temporary assignment lasts up to six months and reports to security operations leadership. The candidate will partner with frontline teams, document improvements, and ensure operational validation and ownership transfers,

Qualifications

• Experience improving operational processes in security or complex environments.
• Ability to map workflows, identify root causes, and translate findings to actions.
• Strong writing, coordination, and organizational skills.
• Able to work directly with frontline personnel onsite.
• Experience standardizing procedures across multiple locations.
• Experience with root-cause analysis and structured improvement methods.
• Ability to develop scalable standard work and process documents.

Responsibilities

• Assess current security workflows via field observation and data.
• Identify inefficiencies, ownership gaps, and control weaknesses.
• Prioritize improvements with leadership and set action dates.
• Ensure new processes are documented, trained, validated, and closed out.
• Create standard work documents, maps, and checklists for multiple sites.
• Establish consistent documentation structure and version control.
• Collaborate with implementation teams on rollout plans.
• Verify improvements in the field and adjust as needed.
• Provide weekly updates on progress and barriers.
• Deliver a prioritized improvement register with owners and milestones.
• Deliver a closure checklist and scalable standard work library.
• Provide evidence of improvements and ongoing ownership.
• Handoff documentation and actions before assignment ends.

Skills

Process mapping

Root cause analysis

Stakeholder coordination

Technical writing

Onsite work

Cross-team collaboration

Documentation standardization

Process improvement methodologies

Job description

Job Description

The Process Improvement Lead will identify and address gaps in existing security processes and ensure that new processes are fully implemented, validated, and handed off to their ongoing owners. This role will develop documented standard work that can scale across multiple sites while accounting for necessary site-specific requirements. The successful candidate will combine process design with hands-on field engagement, ensuring that improvements are practical, consistently executed, and supported by clear ownership. This is a hands-on role requiring daily onsite attendance. The successful candidate will build processes, work alongside frontline teams, and verify execution in the field while collaborating with other temporary role leads and relevant stakeholders. This temporary position will not exceed six months and reports directly to security operations leadership.

Responsibilities

• Assess current security workflows through field observation, stakeholder discussions, and review of existing documentation and performance data.
• Identify inefficiencies, incomplete processes, inconsistent execution, and gaps in ownership or controls.
• Prioritize improvement opportunities with leadership and initiate corrective actions with accountable owners and completion dates.
• Ensure new processes are fully closed out, including completed documentation, training, operational validation, resolution of open issues, and acceptance by the ongoing process owner.
• Create and maintain standard work documents, process maps, checklists, and supporting tools that can be adopted across multiple sites.
• Establish a consistent documentation structure and processes for version control and review.
• Partner with implementation teams to translate approved improvements into executable rollout plans.
• Verify improvements in the field and adjust processes based on operator feedback and observed results.
• Provide weekly updates on improvement activities, closure status, results, and unresolved barriers.
• Deliver a prioritized process improvement register that identifies owners, milestones, and the status of each action.
• Deliver a defined process closure checklist with acceptance criteria.
• Deliver a scalable library of approved standard work documents.
• Deliver documented evidence of completed improvements and an ongoing ownership plan.
• Complete an organized handoff of approved documentation, open actions, performance measures, and ongoing ownership before the temporary assignment ends.

Skills and Requirements

• Demonstrated experience improving operational processes in security, data centers, critical infrastructure, or another complex operating environment.
• Ability to map workflows, identify root causes, and turn findings into practical corrective actions.
• Strong technical writing, stakeholder coordination, and organizational skills.
• Ability to work directly with frontline personnel and validate execution onsite.
• Ability to build practical processes, work onsite daily, collaborate across teams, and communicate progress, risks, and decisions clearly.
• Experience supporting data centers, critical infrastructure, or similarly complex operating environments.
• Experience standardizing operational procedures across multiple locations.
• Experience conducting root cause analysis and applying structured process improvement methodologies.
• Experience developing scalable standard work, process maps, checklists, and operational documentation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].