Process Improvement Associate I

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH, is seeking a Process Improvement Associate I to partner with business leaders and SMEs to analyze and redesign core processes. You will apply the latest automation and AI capabilities to define Target State designs and drive measurable performance gains.

You will map processes, interview stakeholders, and lead projects while building roadmaps and risk plans. The role emphasizes storytelling, data analytics, and executive communication to influence senior

Qualifications

• Proficiency in data analytics and interpreting models to inform decisions.
• Strong storytelling to convey complex ideas to executives.
• Experience working with diverse teams.
• Ability to use AI tools such as LLMs and Copilot for process improvement.
• Excellent problem-solving and client management with executive communication.
• Ability to own tasks and manage elements of a workstream.
• Experience creating tailored presentations for senior audiences.

Responsibilities

• Develop detailed process maps, workflows and documentation; present recommendations to executives.
• Leverage AI tools to enhance project delivery.
• Interview stakeholders and analyze documents to identify opportunities.
• Lead projects with influence and foster team culture.
• Build hypotheses, analyses, and roadmaps; identify risks and escalations.
• Analyze business processes to spot improvement and automation opportunities.
• Support testing and deployment of new process tools and technologies.

Skills

Data analytics

Storytelling

Stakeholder collaboration

AI tools (LLM Suite, Copilot)

Problem solving

Executive communication

Ownership of tasks

Presentation skills

Tools

LLM Suite

Copilot

Job description

Join a dynamic team which drives transformative change by collaborating with business leaders and SMEs to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavour. The Process Intelligence team is a global internal consulting team with high visibility; responsible for supporting critical business reengineering, process data analysis and diagnostic efforts throughout Consumer and Community Bank (CCB).

As a Process Improvement Associate I in the Performance Consulting – Process Intelligence Team, you will get to work with key stakeholders to identify opportunities to analyze and improve business processes to design ideal Target State processes. In your development of Target State Design processes, you will partner with teams to consider how to best apply the latest capabilities in Intelligent Automation and Robotics Process Automation, including the integration of AI/ML, LLM, and Agentic capabilities. You will have the opportunity to use process improvement skills and critical thinking to understand the problem, identify the root cause and generate solutions.

Job responsibilities

• Assist in the development of detailed process maps, workflows and documentation to synthesize impactful findings, develop recommendations and help present recommendations to/and influence senior executives, using storytelling skills to effectively convey complex ideas.
• Leverage the latest LLM Suite and other AI tools such as CoPilot to enhance how we deliver and continue to evolve the product we deliver
• Partner with project team members to interview stakeholders, analyse business process documents and gather data to identify key opportunities.
• Lead one or more projects while demonstrating leadership through influence and enhancing team / organisation culture.
• Collaborate with the team to build hypothesis sets, analyses and roadmaps while identifying potential roadblocks / obstacles and escalade issues and risks as needed including for proposed solutions.
• Analyse key business processes to identify potential areas for improvement and automation, utilising data analytics skills to offer continuous insight.
• Contribute to the testing and deployment of new process tools and technologies, ensuring they align with departmental objectives and operational standards.

Required qualifications, capabilities and skills

• Proficiency in data analytics, with experience in interpreting models and diagrams to represent and communicate data requirements and assets.
• Demonstrated ability in storytelling, with the capacity to effectively convey complex ideas, concepts or data to diverse audiences.
• Experience working with diverse teams with varied experiences skills and backgrounds.
• Capability to use artificial intelligence tools such as LLM suite and copilot, exposure to working with data and knowledge, learning from experience, reasoning and planning and safe human AI interaction.
• Possess strong problem-solving abilities along with exceptional client management and executive-level communication skills.
• Ability to take ownership of tasks and manage most elements of an entire workstream.
• Experienced in creating presentations both written and verbal tailored for senior audiences.

Preferred qualifications, capabilities and skills

• Utilise systems thinking to analyse complex processes and identify areas for optimisation and integration.
• Utilise customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction.
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Use agile methodologies to iteratively develop and refine process improvements ensuring flexibility and responsiveness to change.