Process Improvement Analyst

Evergy; Kansas City (MO); On-site; USD 54,000 - 133,000; Full time

Job summary

Evergy is seeking a Process Improvement Analyst to partner with Operations to drive process excellence across generation, transmission, and distribution. The role focuses on optimizing performance through measurable improvements, governance, and standardized practices.

The analyst will lead cross-functional initiatives, use Lean, Six Sigma, and Agile methodologies, and collaborate with IT and business leaders to implement automation and transformation projects.

Qualifications

• Experience with advanced problem-solving methodologies (e.g., Lean Six Sigma)
• Analytical ability to problem-solve, plan, and direct process improvement projects
• Experience managing multiple complex projects and collaborating with cross-functional teams

Responsibilities

• Partner with Operations leadership to develop and execute process excellence and transformation strategies
• Facilitate cross-functional process improvement initiatives using Lean, Six Sigma, Agile, and Design Thinking
• Collaborate with Product Owners, IT, and stakeholders to identify standardization, automation, and digital transformation opportunities
• Document and maintain business processes, workflows, controls, and supporting documentation including current-state and future-state maps
• Conduct process assessments and data-driven evaluations to identify inefficiencies and risks
• Establish and report KPIs, dashboards, and performance trends to support decision-making
• Develop governance frameworks and documentation practices for consistency and compliance
• Facilitate stakeholder interviews and workshops to gather requirements and drive adoption
• Support enterprise transformation through process redesign and technology enablement
• Provide guidance and training on process management and best practices

Skills

Lean

Six Sigma

Agile

Design Thinking

Process Excellence

Education

Bachelor's degree (Business/Admin)

Tools

Word

Excel

PowerPoint

Visio

Job description

JOB TITLE: Process Improvement Analyst

REQUISITION: FOS00N7

DEPARTMENT: T&D Work Management - Topeka Operations Center or F&M Service Center

LOCATION: Topeka, KC Kansas City, MO

Process Improvement Analyst I: $54,400 - $68,000

Process Improvement Analyst II: $66,600 - $83,200

Sr Process Improvement Analyst: $84,500 - $112,600

Lead Process Improvement Analyst: $99,500 - $132,600

Scheduled Work Hours

Monday - Friday 8:00 a.m. - 5:00 p.m. Job may require additional hours as required.

Summary of Primary Duties and Responsibilities

The Process Improvement Analyst serves as a strategic partner to the Operations organization (Generation, Transmission, Distribution, Nuclear, Renewables) by leading efforts to improve organizational performance through process excellence, operational transformation, continuous improvement, and success monitoring. This position partners with the business to identify opportunities for improvement, develop future-state operating models, establish governance frameworks, and implement sustainable solutions that align with strategic business objectives. The role also ensures improvements are documented, measurable, sustainable, and aligned with organizational standards and strategic priorities. This role will also assist in the evaluation and prioritization of process improvement initiatives.

Major responsibilities include, but are not limited to

• Partner with Operations leadership to develop and execute process excellence, continuous improvement, and business transformation strategies aligned with organizational objectives.
• Facilitate cross-functional process improvement initiatives utilizing Lean, Six Sigma, Agile, Design Thinking, and other continuous improvement methodologies.
• Collaborate with business leaders, Product Owners, Information Technology, and stakeholders to identify opportunities for standardization, automation, digital transformation, and operational modernization.
• Document, analyze, and maintain business processes, workflows, controls, business rules, and supporting documentation, including development of current-state and future-state process maps.
• Conduct process assessments, root cause analyses, and data-driven evaluations to identify inefficiencies, operational risks, performance gaps, and improvement opportunities.
• Establish, monitor, and report on key performance indicators (KPIs), process metrics, dashboards, and performance trends to measure effectiveness and support informed decision-making.
• Develop and maintain process governance frameworks, standards, methodologies, repositories, and documentation practices that support organizational consistency, compliance, and continuous improvement.
• Facilitate stakeholder interviews, workshops, and process reviews to gather requirements, build alignment, and drive adoption of process and organizational changes.
• Support enterprise transformation initiatives through process redesign, technology enablement, workflow automation, and implementation of innovative solutions.
• Serve as a process management and operational excellence resource by providing guidance, training, and best practices to leaders and teams across the organization.
• Communicate initiative goals, progress, outcomes, and realized benefits to stakeholders while fostering a culture of continuous improvement, innovation, and accountability.

Education and Experience

• Bachelor's degree in Business Administration, Business Management, or other related degree is preferred.
• Preferred candidate will have experience with advanced problem-solving methodologies (such as lean Six Sigma) consistent with establishing a culture of continuous improvement. Candidates will be considered at all levels for this role.
• Must demonstrate a high level of analytical ability to problem-solve, evaluate, plan, and direct process improvement projects and bench marking activities for all departments. Advanced interpersonal skills are necessary to build effective relationships to adequately explore complex situations. Experience in managing multiple, concurrent, complex projects and a working knowledge of applications including Word, Excel, PowerPoint, and Visio.

Skills, Knowledge, and Abilities

• Must have knowledge of Operations processes (Generation Fossil & Renewables, Nuclear, Transmission, Substation, and Distribution)
• Maintains confidentiality and protects sensitive data at all times.
• Demonstrates exceptional customer service; Strong interpersonal skills; Strong communication skills.
• Demonstrated team leadership and project-management skills
• Exemplary interpersonal, verbal and written communication skills; able to communicate effectively and Interact with personnel at all levels of the organization
• Demonstrated ability to lead by influence and drive results through others not under direct supervision
• Must be a results-oriented change agent and a skilled facilitator adept to influence, negotiation, and conflict resolution.
• Able to work under deadlines and handle multiple and detail-oriented tasks
• Ability to handle complex assignments and create overview of complex projects and communicate plans and approaches in clear, concise and professional manner in verbal and written form.
• Strong Team building skills across sites, functions, technical and organizational levels
• Skilled in conflict management and resolution, problem solving and working with cross functional teams
• Must be able to work independently.
• Expected to model Evergy's Talent Framework Behaviors, the foundation for HOW we do our jobs at Evergy.

Licenses, Certifications, and/or Testing

Successful candidate must possess and maintain a valid driver's license.

Working Conditions

Working conditions will vary from office to field environment.

Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.