Process Improvement Analyst

System Soft Technologies; Colorado Springs (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

System Soft Technologies seeks a Senior Process Improvement Analyst in Colorado Springs to partner with leaders, drive measurable operational improvements, and guide teams through data-driven initiatives. This is a contract-to-hire opportunity focused on delivering meaningful change and ongoing process excellence.

You will lead workshops, map processes, and coach stakeholders across functions to realize efficiency gains and enhanced service delivery.

Qualifications

• Proven experience leading process improvement initiatives with measurable outcomes.
• Strong facilitation skills and experience leading stakeholder workshops.
• Customer journey mapping and process mapping expertise.
• Ability to influence leaders, build consensus, and manage cross-functional initiatives.
• Analytical, communication, and presentation skills; data-driven mindset.
• Lean, Six Sigma, Continuous Improvement, or Human-Centered Design experience preferred.

Responsibilities

• Lead and facilitate process improvement initiatives across multiple business functions.
• Conduct workshops, stakeholder interviews, and discovery sessions.
• Map current and future-state processes and customer journeys.
• Identify opportunities for increased efficiency, effectiveness, and service excellence.
• Develop recommendations, business cases, and implementation roadmaps.
• Partner with leadership teams to drive sustainable change.
• Coach and mentor stakeholders on process improvement methodologies.

Skills

Process improvement

Facilitation

Stakeholder workshops

Journey mapping

Data analysis

Communication skills

Lean Six Sigma

Human-Centered Design

Job description

Contract to Hire

US Citizens or Green Card holders

Are you passionate about driving meaningful change, facilitating impactful workshops, and helping organizations work smarter? We're seeking a Senior Process Improvement Analyst to partner with business leaders and stakeholders to identify opportunities, streamline operations, and deliver measurable results through continuous improvement initiatives.

In this role, you'll lead process improvement efforts, facilitate workshops, conduct process and customer journey mapping sessions, and help teams solve complex operational challenges using data-driven methodologies.

What You'll Bring

• Proven experience leading process improvement initiatives with measurable outcomes
• Strong facilitation skills and experience leading stakeholder workshops
• Customer journey mapping and process mapping expertise
• Ability to influence leaders, build consensus, and manage cross-functional initiatives
• Strong analytical, communication, and presentation skills
• Lean, Six Sigma, Continuous Improvement, or Human-Centered Design experience preferred

Key Responsibilities

• Lead and facilitate process improvement initiatives across multiple business functions
• Conduct workshops, stakeholder interviews, and discovery sessions
• Map current and future-state processes and customer journeys
• Identify opportunities for increased efficiency, effectiveness, and service excellence
• Develop recommendations, business cases, and implementation roadmaps
• Partner with leadership teams to drive sustainable change
• Coach and mentor stakeholders on process improvement methodologies

This is an opportunity to make a visible impact within a mission-driven organization.