Process Flow Engineer

InnoSource; Hilliard (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits

Generous PTO

401(k) Match

Tuition Reimbursement

Tuition reimbursement

Job summary

A prominent order management company in Hilliard, Ohio is seeking a Process Flow Engineer to enhance customer experience and operational efficiency. You'll optimize workflows, partner with cross-functional teams, and document processes effectively. Ideal candidates will hold a relevant bachelor's degree and have experience in process engineering. The role offers competitive pay and comprehensive benefits, including a 401(k) match and tuition reimbursement.

Qualifications

• 3–5 years of experience in process engineering or business process improvement.
• Strong communication and stakeholder management skills.
• Experience with process mapping and workflow design tools.
• Strong communication and stakeholder management skills.

Responsibilities

• Leading the optimization of end-to-end order management workflows.
• Partnering with cross-functional teams to identify inefficiencies.
• Creating and maintaining process documentation.
• Conduct root cause analyses and simulations.
• Coordinate rollout with workforce management, training, QA.
• Monitor performance data for continuous improvement.

Skills

Process mapping

Stakeholder management

Workflow design

Communication

Education

Bachelor's degree in Business, Industrial Engineering, Operations Management, or a related field

Tools

Microsoft Visio

Lucidchart

Excel

Power BI

Tableau

Job description

Overview

We’re looking for a Process Flow Engineer to join our order management team. In this role, you’ll analyze and optimize workflows that directly impact customer experience, service quality, and operational efficiency. You’ll collaborate across departments to implement best practices and lead continuous improvement initiatives.

Responsibilities

• Leading the optimization of end-to-end order management workflows, from order entry to exception handling.
• Partnering with cross-functional teams (e.g., supply chain, customer service, IT) to identify inefficiencies and implement solutions.
• Creating and maintaining process documentation such as flowcharts, SOPs, and knowledge base articles.
• Conducting root cause analyses and simulations to validate proposed changes.
• Collaborating with workforce management, training, and QA teams to ensure smooth rollout of process improvements.
• Monitoring performance data to identify trends and opportunities for continuous improvement.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Operations Management, or a related field.
• 3–5 years of experience in process engineering or business process improvement.
• Proficiency in process mapping and workflow design tools like Microsoft Visio or Lucidchart.
• Strong communication and stakeholder management skills.

Preferred/additional experience

• Six Sigma Green Belt or Black Belt certification.
• Experience with data analysis tools (Excel, Power BI, Tableau).
• Knowledge of customer journey mapping and service design principles.
• Ability to manage multiple projects in a fast-paced, dynamic environment.

Why You\'ll Love Working With Us

• Competitive Pay based on your experience.
• Comprehensive Benefits including health, dental, and life insurance.
• Generous PTO and 9 paid holidays.
• 401(k) Match after 1 year to help you plan for the future.
• Tuition Reimbursement to support your professional growth.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check and drug screen in accordance with all applicable laws.

Equal Opportunity Employer

Equal Opportunity Employer - Age, Race, Color, Sex, Sexual Orientation, Gender Identity, Disability, Veteran