Process Excellence Analyst

Chamberlin Roofing & Waterproofing; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Chamberlin Roofing & Waterproofing is seeking a Process Excellence & Change Management Specialist to partner with the VP of Strategy & Transformation. You will define, document, standardize, implement, and sustain core business processes across markets and functions to drive operational and financial excellence.

Responsibilities include SOPs, dashboards, KPI development, change management, and cross-functional coordination with Directors and GMs.

Qualifications

• 3–5 years of experience in process improvement, business analysis, operations, project coordination, change management, or transformation support.
• Experience translating operational information into clear processes, templates, and action plans.

Responsibilities

• Document, map, and standardize core business processes.
• Develop SOPs, templates, checklists, and operating playbooks.
• Support development and rollout of management systems and operating model routines.
• Lead change management and adoption activities across markets and functions.
• Coordinate implementation plans and track progress across initiatives.

Skills

Dashboards

KPI development

Data analytics

Cross-functional teamwork

Time management

Education

Bachelor's degree in Business/Operations/Engineering

Lean/Six Sigma Yellow Belt or Green Belt

Change management certification (Prosci)

Tools

Visio

Lucidchart

Microsoft Office

Job description

The Process Excellence & Change Management Specialist supports the VP of Strategy & Transformation by helping define, document, standardize, implement, and sustain core business processes across markets and functions. This role ensures that new processes, standards, and operating routines are not only created but also adopted across the business to support operational and financial excellence.

Key Responsibilities

• Document, map, and standardize core business processes
• Develop SOPs, templates, checklists, and operating playbooks
• Support development and rollout of management systems and operating model routines
• Lead change management and adoption activities across markets and functions
• Coordinate implementation plans and track progress across initiatives
• Follow up with Directors, GMs, and key stakeholders on assigned actions
• Maintain action item logs, decision logs, and process compliance trackers
• Support process audits, compliance reviews, and sustainability checks
• Help embed standardized processes into job descriptions, training, MOS routines, and dashboards
• Identify continuous improvement opportunities and support corrective actions

Experience

• 3-5 years of experience in process improvement, business analysis, operations, project coordination, change management, or transformation support
• Practical, field-friendly mindset suited for a construction or operations environment
• Construction, industrial, or middle-market business experience preferred

Abilities/Requirements

• Experience with dashboards, KPI development, and business reporting
• Process mapping tools (Visio, Lucidchart, or similar)
• Process audit and compliance support
• Ability to translate operational information into clear processes, templates, and action plans
• Experience working with cross-functional teams and senior leaders
• Data analytics and visualization
• Excellent time management and organizational skills.
• Strong Written and verbal communication skills.
• Microsoft Office
• Must have a valid drivees license and be authorized to work in the United States

Education Required

• Bachelor's degree preferred (Business, Operations, Engineering, or related field)
• Lean / Six Sigma Yellow Belt or Green Belt preferred
• Change management certification (e.g., Prosci) preferred but not required