Employee Experience Transformation and Design Lead

Northern Trust; Chicago (IL); On-site; USD 114,700 - 194,900; Full time

Benefits offered by this job

Comprehensive benefits package

401k and pension

Health and welfare benefits

Job summary

Northern Trust is seeking a Process Engineer & Transformation Lead in Chicago, Illinois to leverage data and design thinking for workforce process re-engineering. This role focuses on improving efficiency and user experience through transformation initiatives and technology enablement. Candidates should have 8-12 years of experience in transformation consulting, strong skills in Power BI and Azure technologies, and a Bachelor's degree in a relevant field. The position offers a hybrid working model and a salary range of $114,700 - $194,900 USD.

Qualifications

• 8–12+ years in transformation, consulting, operational excellence, or service design.
• Experience leading enterprise-scale transformation initiatives.
• Knowledge of semantic models and measure design principles.

Responsibilities

• Analyze current-state processes to identify inefficiencies.
• Lead end-to-end redesigns that simplify and standardize processes.
• Translate concepts into business requirements and system workflows.

Skills

Transformation experience

Consulting experience

Operational excellence

Service design

Power BI

Azure Synapse

Scripting (PowerShell, Python)

Data Science knowledge

Education

Bachelor's degree in Data Science, Computer Science, Statistics, Finance, Math

Tools

Azure Data Factory

Power BI

Job description

Overview

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/Department: Process Engineer & Transformation Lead/HR Workforce Analytics

At Northern Trust, data drives all of our decision-making and HR is no exception. The HR Workforce Analytics team pioneers Northern Trust’s approach to talent strategy and organizational growth. As a member of the team, this position will play an important role in helping leverage vast troves of data to generate insights and inform decisioning-making for internal clients across the globe.

The Process Engineer & Transformation Lead sits at the intersection of workforce strategy, experience design, and execution. This role is responsible for reimagining and redesigning critical workforce processes by applying human-centered design, rigorous process re-engineering, and technology enablement to redesign how work gets done. This is a high-impact role for a transformation leader who enjoys building from the ground up. You will combine design thinking, deep process re-engineering, and technology enablement to drive measurable improvements in efficiency, experience, and adoption across the employee and manager lifecycle. Acting as the bridge between strategy and implementation, this role ensures transformation ideas are not just conceived but delivered.

Key Responsibilities

• Process Re-engineering: Analyze current-state processes to identify inefficiencies, fragmentation, and friction points
• Process Re-engineering: Lead end-to-end redesigns that simplify, standardize, and eliminate unnecessary steps
• Process Re-engineering: Identify opportunities to remove, consolidate, or fundamentally rethink processes
• Technology Enablement & Execution: Translate concepts into business requirements, user stories, and system workflows
• Technology Enablement & Execution: Identify digitization and automation opportunities
• Technology Enablement & Execution: Partner with HR Technology and IT on system requirements and implementation
• Transformation & Experience Design: Apply human-centered design principles to reimagine employee and manager journeys
• Transformation & Experience Design: Shift focus from task-based, legacy workflows to experience-led, outcome-driven process design
• Transformation & Experience Design: Establish and scale transformation frameworks including journey mapping, service blueprints, and future-state operating models

Skills/Qualifications

• 8–12+ years in transformation, consulting, operational excellence, or service design
• Experience leading enterprise-scale transformation initiatives
• Experience with Power BI, Azure Synapse, Fabric, ADF, Purview
• Knowledge of semantic models (e.g., tabular models, DAX) and measure design principles
• Scripting for automation (PowerShell, Python) and experience with CI/CD for BI artifacts
• Bachelor's degree or equivalent in Data Science, Computer Science, Statistics, Finance, Math or a related field
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity

Working Model

Hybrid (balanced hybrid working model). The successful candidate will spend time between working in the office and working from home.

Salary Range: $114,700 - 194,900 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working With Us

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve. Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies. Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.