Process Documentation Specialist

Fike Corporation; Blue Springs (MO); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Three Weeks PTO

Medical Plans with FSA & HSA

Paid Life and Disability Insurance

401(k) and Roth 401(k) with company**

Profit Sharing Bonus

Education Reimbursement

Employee Assistance Program

On-Site Fitness Center

Safety Shoes & Glasses Reimbursement

Company Events

Free Parking

Job summary

Fike Corporation in Blue Springs, MO is seeking a Process Documentation Specialist to capture, organize, and maintain operational knowledge across the plant. You will transform tacit know-how into structured, accessible documentation including SOPs, visual work instructions, and knowledge-management assets.

You will work with operators, engineers, quality personnel, and SMEs to ensure accuracy, consistency, and training effectiveness, while advancing our document-control practices and continuous

Qualifications

• Bachelor's degree in a relevant field or equivalent mix of education and experience.
• At least 3 years of experience in technical writing, process documentation, training development, quality systems, manufacturing support, or knowledge management.
• Experience developing work instructions, SOPs, visual documentation, or training materials, as well as interviewing subject matter experts and documenting technical processes.

Responsibilities

• Develop, revise, and maintain SOPs, work instructions, process guides, and related operational documentation.
• Ensure documentation is accurate, consistent, user-friendly, and aligned with operational requirements.
• Perform periodic reviews to identify outdated content, inconsistencies, duplication, and gaps; manage revision workflows.
• Convert existing procedures into standardized visual work instructions using photos, diagrams, illustrations, flowcharts, and visual controls.
• Create professional annotated visual work instructions to improve comprehension and training; standardize formats across departments.
• Collaborate with operators and subject matter experts to capture critical process knowledge, troubleshooting methods, and quality requirements.
• Conduct structured interviews, observations, and shop-floor reviews to document actual work practices.
• Learn and evaluate current organizational structure for process documentation and identify gaps and improvement areas.
• Assess document management systems and metadata; recommend improvements for classification and naming conventions.
• Coordinate consolidation of duplicate or obsolete documentation with owners; support reviews during process changes.
• Communicate updates to stakeholders after changes; maintain confidentiality.

Skills

Technical writing

Editing

Documentation

Visual design

Interviewing

Active listening

Facilitation

Manufacturing knowledge

Document control

MS Office

Education

Bachelor's degree or equivalent

Job description

Process Documentation Specialist

Fike Corporation, a rapidly growing international manufacturer of pressure relief, explosion protection, fire suppression and detection equipment, has an opportunity for a Process Documentation Specialist position. Fike is a privately held business located in Blue Springs, MO with over 400 employees locally & over 1,200 employees worldwide.

Job Summary:

The Process Documentation Specialist is responsible for capturing, organizing, standardizing, and maintaining operational knowledge throughout the organization. This role works closely with operators, technicians, supervisors, engineers, quality personnel, and other subject matter experts to convert institutional knowledge into structured, accessible, and sustainable process documentation. Serving as one of several resources for developing and maintaining high-quality visual work instructions, standard operating procedures (SOPs), process documentation, and knowledge management systems, this role helps create the organizational framework ensuring employees can easily locate, understand, and utilize the information needed to perform their work.

Primary Responsibilities:

1. Develops, revises, and maintains standard operating procedures (SOPs), manufacturing work instructions, process guides, and related operational documentation.
2. Ensures all documentation is accurate, consistent, user-friendly, and aligned with operational requirements.
3. Performs periodic reviews of existing documentation to identify outdated content, inconsistencies, duplication, and documentation gaps, while managing revision activities and approval workflows.
4. Converts existing text-heavy procedures into standardized visual work instructions utilizing photographs, diagrams, illustrations, flowcharts, and visual controls.
5. Creates professional, annotated visual work instructions that improve comprehension, consistency, and training effectiveness. Standardize visual work instruction formats across departments and collaborate with leaders to ensure visual documentation reflects actual operational practices.
6. Partners with experienced operators and subject matter experts to capture critical process knowledge, troubleshooting methods, setup procedures, and quality requirements.
7. Conducts structured interviews, observations, and shop-floor reviews to document how work is actually performed and support knowledge transfer initiatives associated with retirements, workforce growth, and cross-training efforts.
8. Learns and evaluates the current organizational structure for process documentation across the enterprise to understand existing relationships between policies, procedures, work instructions, forms, standards, process maps, and training materials.
9. Identifies potential gaps, inconsistencies, and areas for improvement within the current architecture.
10. Assess existing centralized knowledge repositories and document management systems, and recommend improvements for document classification, naming conventions, and metadata.
11. Identifies and coordinates the consolidation of duplicate, conflicting, or obsolete documentation with document owners.
12. Participates in process reviews, engineering changes, and improvement initiatives to identify documentation impacts resulting from process, equipment, tooling, quality, or safety changes.
13. Updates work instructions and knowledge repositories following approved changes to ensure they accurately reflect current-state operations, and communicate these updates to affected stakeholders.
14. Builds strong working relationships with production personnel, engineers, maintenance teams, and management.
15. Serves as a resource to departments seeking assistance with process documentation and facilitate review sessions with subject matter experts to translate technical knowledge into accessible documentation.
16. Maintains confidentiality of all information processed.

Performs related duties as assigned. Regular and consistent attendance is required.

Essential Skills:

Exceptional technical writing, editing, and document development skills. Strong visual communication and information design capabilities. Ability to organize complex information into intuitive structures. Excellent interviewing, active listening, and facilitation skills. Understanding of manufacturing processes and shop-floor operations. Strong attention to detail and commitment to documentation accuracy. Familiarity with document control systems and revision management practices. Proficiency with Microsoft Office and documentation development tools. Ability to build credibility and trust with operators, technicians, engineers, and supervisors.

Work Environment:

Work will be performed in a manufacturing, production, or office setting. While performing the duties of this job, the employee is regularly required to monitor manufacturing processes, analyze data using computer software, and collaborate with cross-functional teams. The role requires regular communication with both internal personnel and external agencies or customers.

Job Qualifications:

REQUIRED: Bachelor's degree in a relevant field (such as Manufacturing/Engineering Technology, Technical Communication, Business, or Education) OR an equivalent mix of education and experience. Three years or more of experience in technical writing, process documentation, training development, quality systems, manufacturing support, or knowledge management. Experience developing work instructions, SOPs, visual documentation, or training materials, as well as interviewing subject matter experts and documenting technical processes.

PREFERRED: Experience working within a manufacturing, industrial, or production environment.

Compensation:

The pay range for this position is $56,692 to $69,743 a year. May increase depending on the level of experience of the candidate.

Working at Fike

At Fike, our people are our strength. In order to fulfill our greatest potential, we are committed to attracting, growing and retaining a diverse and inclusive workforce. Better, Together as OneFike! Plus, at Fike, we offer benefits and perks to help make you smile and feel like family.

Check out our competitive benefits package which includes:

• Three Weeks Paid Time Off (PTO) pro-rated the first year & Paid Holidays
• Medical Plans with FSA & HSA, Vision & Dental Plan
• Paid Life and Long-term Disability Insurance
• 401(k) and Roth 401(k) Plan with Company Match Fully Vested on Day One!
• Profit Sharing Bonus Program
• Education Reimbursement
• Employee Assistance Program
• On-Site Fitness Center & Award Winning Wellness Program
• Reimbursement for Safety Shoes & Glasses
• Service awards & Recognition Program
• Company Picnic, Quarterly Events and Holiday Lunch
• Free Coffee/Tea, Lunch Utensils, Lunch Room Mini-mart, Free Parking

Refer to Req ID 3930. Please visit our website at www.fike.com to fill out an application.

Fike isan Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.