Process Design Manager

Bank of America; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America is seeking a Process Design Manager in Charlotte, NC to lead assessment, development, execution, and oversight of process improvement initiatives supporting Operational Excellence. You will partner with executives and deployment champions to drive strategic project implementation and budgeting decisions, leveraging ARIS and Visio to optimize risk and process performance.

The role emphasizes process engineering, collaboration with Process Owners, governance, and adherence to

Qualifications

• 5 years of relevant work experience.
• Ability to operate in a fast-paced environment.
• Process design/engineering experience for complex processes.
• Experience with Process Owners and Delegates.
• Proficiency in Visio and ARIS.
• Knowledge of Enterprise Process Management Policy.
• Strong verbal and written communication.
• Risk identification and mitigation.
• Ability to influence and form partnerships.

Responsibilities

• Implements highly complex solutions to resolve issues and improve performance and quality.
• Oversees partnerships with support organizations and LOB partners for solution implementation.
• Applies process redesign concepts to align with long-term strategic goals.
• Manages governance routines to inspect health of programs and project portfolios.
• Ensures Enterprise Change Management policies are applied with LOB stakeholders.
• Partners with Process Owners to develop and improve GRM objectives.
• Promotes identification of compliance and operational risks in processes.
• Drives consistency in Enterprise Process Management Policy and SPI quality.
• Coordinates with GRM stakeholders to execute SPI initiatives.
• Ensures issues are escalated and remediation actions taken.
• Focuses on long-term strategic goals of GRM SPI.

Skills

5 years exp

Fast-paced env

Process design

Process Owners collaboration

Visio/ARIS

Policy adherence

Communication

Risk identification

Influence/partnerships

Tools

Visio

ARIS

Job description

Process Design Manager

Charlotte, North Carolina

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

This job is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. Key responsibilities include demonstrating correlation between process engineering best practices, breakthrough productivity, customer satisfaction, and measurable continuous process improvement results. Job expectations include partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions. The Process Design Manager performs process engineering and re-engineering for Global Risk Management (GRM) with a focus on the GRM Single Process Inventory (SPI) utilizing tools such as the Process Owner Portal, ARIS and Visio.

Responsibilities:

• Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
• Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities
• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals
• Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB
• Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders
• Partnering with Process Owners and Delegates on the development and improvement of processes that support of GRM objectives
• Promoting identification of compliance and operational risks in processes (including by aligning key standardized risks from the Risk ID taxonomy that are inherent in processes)
• Driving consistency in the execution of the Enterprise Process Management Policy, and continual improvement of the quality and effectiveness of the GRM SPI
• Working with Process Owners and Delegates, Business Controls teammates, Inventory Administrators, GRM COOs and other GRM stakeholders to execute initiatives related to the SPI
• Ensuring issues are proactively identified and escalated for non-performing controls and processes and remediation actions are taken
• Focusing on the long-term strategic goals of GRM's SPI, including the quality and accuracy of process models

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Skills:

• 5 years of relevant work experience
• Flexibility and experience working in a fast-paced environment
• Process engineer or design experience for complex processes with proven results for process simplification and efficiency
• Hands on experience working with Process Owners and Delegates
• Experience with documentation of process flows and proficiency in Visio and ARIS
• Understanding of requirements for adherence to the Enterprise Process Management Policy and Standard
• Strong verbal and written communication skills
• Proficiency in risk identification and mitigation and adherence to applicable policies
• Ability to build partnerships and skillfully influence others and resolve conflict with awareness of when to elevate

Skills:

• Business Process Analysis
• Continuous Improvement
• Process Design
• Process Management
• Process Performance Measurement
• Conflict Management
• Critical Thinking
• Program Management
• Scenario Planning and Analysis
• Strategic Thinking
• Decision Making
• Drives Engagement
• Relationship Building

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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