Process Automation Manager

Bell; Fargo (ND); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Healthcare benefits

Employee stock ownership program

401(k) with profit sharing

Job summary

Bell Bank in Fargo, North Dakota, seeks a Process Automation Manager to lead the IT Process Automation team and drive the bank’s automation strategy. You will oversee platform administration, ensure security and reliability, and coordinate with IT and business partners to optimize end-to-end service delivery.

The role requires strategic direction, operational oversight, and governance compliance in a regulated environment, with emphasis on education, advocacy, and cross-team collaboration.

Qualifications

• Bachelor’s degree in CS, IS, or related field.
• 8–10 years of experience in process automation, systems administration, workflow design, or related disciplines.
• Experience leading cross-functional teams to drive automation initiatives.
• Experience operating in regulated environments (financial services) and supporting governance, risk, and compliance requirements preferred.

Responsibilities

• Develop, implement, and evolve the enterprise automation strategy and roadmap.
• Lead the Automation Solution Design Group to evaluate requests, prioritize initiatives, and ensure appropriate solution selection.
• Oversee administration and performance of automation platforms (SharePoint, Nautilus, DocuSign, UiPath).
• Ensure systems are secure, reliable, and aligned with IT architecture and information security standards.
• Manage vendor relationships, including contract negotiations, renewals, and statements of work.
• Provide regular reporting and insights on team performance, system utilization, and automation impact.

Skills

Governance & risk

Stakeholder communication

Team leadership

Analytical thinking

Project prioritization

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

UiPath

SharePoint

DocuSign

Nautilus

Job description

The Process Automation Manager leads the IT Process Automation team and is accountable for establishing and executing the Bank’s automation strategy, systems administration, and workflow optimization initiatives. This role drives the delivery of secure, scalable, and standardized automation solutions that reduce manual effort, improve operational efficiency, strengthen governance, and enhance end-to-end service delivery for internal business partners.

This position provides both strategic direction and operational oversight, ensuring alignment with enterprise technology standards, risk management practices, and business priorities.

• Develop, implement, and continuously evolve the Bank’s enterprise automation strategy and roadmap.
• Establish and enforce standards for automation design, development, deployment, and lifecycle management.
• Lead the Automation Solution Design Group to evaluate requests, prioritize initiatives, and ensure appropriate solution selection.
• Identify process optimization opportunities and risks, proactively mitigating potential operational, compliance, and security exposures.
• Promote consistent governance, including change management, separation of duties, and audit readiness across all automation platforms.
• Champion automation best practices and drive enterprise adoption through education, communication, and advocacy.

Systems Administration & Platform Ownership

• Oversee administration and performance of enterprise automation and workflow platforms, including SharePoint, Nautilus, DocuSign, UiPath, and future technologies.
• Ensure systems are secure, reliable, and aligned with IT architecture and information security standards.
• Lead system upgrades, enhancements, and configuration changes in coordination with IT and vendor partners.
• Manage vendor relationships, including contract negotiations, renewals, and statements of work.
• Evaluate emerging technologies and recommend solutions that enhance automation capabilities and scalability.

• Lead, coach, and develop a team of automation professionals, including system administrators, analysts, and developers.
• Establish clear performance expectations, measurable goals, and accountability for outcomes.
• Oversee hiring, workforce planning, training, and performance management activities.
• Foster a collaborative, high-performing team environment aligned with a one-team mindset.
• Drive cross-training and skill development to build team depth and resilience.

Delivery, Operations & Collaboration

• Partner with business leaders and the Process Automation team to align priorities with organizational needs.
• Oversee delivery of automation solutions, ensuring timely, accurate, and customer-focused implementation.
• Serve as an escalation point for complex automation issues and ensure effective resolution.
• Allocate team resources across operational support and project initiatives.
• Provide regular reporting and insights on team performance, system utilization, and automation impact to support decision-making, budgeting, and forecasting.
• Collaborate with IT and Information Security to ensure all solutions meet enterprise standards and compliance requirements.

Bell Bank Culture, Policy and Accountability Standards

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• Bachelor’s degree in Computer Science, Business, Information Systems, or a related field; or equivalent combination of education and experience.
• 8 – 10 years of experience in process automation, systems administration, workflow design, or related disciplines.
• Experience leading or influencing technical and/or cross-functional teams, with the ability to drive outcomes through collaboration and accountability.
• Demonstrated experience implementing, supporting, or optimizing enterprise automation platforms (e.g., RPA, workflow, content management, and e-signature solutions).
• Experience operating within regulated environments (e.g., financial services) and supporting governance, risk, and compliance requirements is preferred.

Knowledge, Skills, and Abilities

• Demonstrated ability to translate business needs into technical solutions.
• Strong understanding of governance, risk, and compliance considerations in a financial services environment.
• Familiarity with platforms such as UiPath, SharePoint, DocuSign, or similar technologies.
• Excellent analytical, organizational, and problem-solving skills, with strong attention to detail.
• Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
• Effective communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.
• Sound judgment and decision-making skills, with the ability to prioritize work and remain composed under pressure

Company Information

If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.

Bell Bank was founded in 1966 and is headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $14 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $30 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune. If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• Paying it forward

Our Bottom Line:

Happy Employees! Happy Customers!

In addition to salary, Bell Bank offers a comprehensive benefits package including, healthcare, (medical, dental, vision) employee stock ownership program, and 401(k) contribution and profit-sharing plan. All benefits are subject to eligibility requirements.

Bell Bank

Equal Opportunity Employer

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