Process Assistant, RSR - Great Falls

Make Choteau Home; Great Falls (MT); On-site; USD 35,000 - 50,000; Full time

Job summary

Amazon’s Rural Super Rural (RSR) team in Great Falls, Montana is hiring Process Assistants to support our Last Mile operations. You will manage daily labor, lead meetings, assign duties, and coordinate with internal and external suppliers in a fast-paced environment.

You will track labor hours, coach associates, ensure SOP compliance, and participate in safety initiatives. A high school diploma, 49 lb lift capability, and flexible hours (including weekends) are required.

Qualifications

• High school diploma or equivalent required.
• Experience leading teams.
• Ability to communicate effectively across levels.
• Strong organization and time management skills.
• Awareness of OPEX tools and techniques.
• Ability to lift up to 49 pounds and stand for long shifts.
• Flex schedule including weekends, nights, and holidays.

Responsibilities

• Track and report ATS/labor hours.
• Lead meetings and allocate labor.
• Provide work direction and feedback to associates.
• Ensure SOP compliance and safety in the work area.
• Coach associates on safe work practices and efficiency.
• Support production duties and cross-functional communication.
• Provide coverage for Area Managers when needed.

Skills

Team leadership

Analytical skills

Communication

Time management

Problem solving

Independent judgment

OPEX familiarity

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Microsoft Office

Job description

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.

Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team. Process Assistants are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external suppliers.

Responsibilities:

• Track and report ATS/labor hours
• Occasionally assist with production duties, train associates and verify SOP (standard operating procedure) compliance
• Ensure successful area performance through tracking and reporting metrics
• Independently assess all aspects of associate work performance and provide timely and detailed feedback
• Participate in Operational Excellence initiatives
• Maintain a full understanding of workflow and daily production goals
• Review and update SOP’s as required
• Ensure work areas remain clean and are properly equipped
• Identify and address safety hazards within the work area, and participate in safety initiatives
• Coach associates on ways to work safely at all times
• Ensure all job injuries are reported timely in accordance with established policies and procedures
• Provide vacation coverage for Area Managers
• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Experience leading teams
• Associate’s or Bachelor’s Degree, and/or prior Amazon experience
• Awareness and willingness to use OPEX tools and techniques
• Demonstrates problem solving and analytical skills
• Ability to communicate effectively (written and verbal) across various levels of an organization
• History of meeting/exceeding departmental goals
• Capable of providing direction to team members using independent judgment
• Organization and time management skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.