Process Assistant

Amazon; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Amazon's Rapid and Rural Logistics (R2L) group seeks motivated, customer‑focused individuals to help maximize productivity and ensure orders are delivered on time, to the right location. You will mentor teammates, manage safety, quality, and delivery promises, and collaborate with Safety, Ops Integration, Loss Prevention, and Human Resources to drive plans that meet business objectives.

This on‑site shift role requires being at least 18, able to work 40 hours per week with overtime, and capable

Qualifications

• Mentor teammates and motivate others.
• Ensure safety, quality, productivity, and delivery promises.
• Collaborate with Safety, Ops Integration, Loss Prevention and HR to meet business objectives.

Responsibilities

• Support, mentor, and motivate others.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives.

Skills

Mentoring

Safety compliance

Team collaboration

Customer focus

Job description

Description

ABOUT AMAZON

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team. In this role, you will ensure employee productivity is maximized and customer engagement is achieved. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!

Key Responsibilities and Job Elements

• Support, mentor, and motivate others


• Manage safety, quality, productivity, and customer delivery promises


• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives

For this role, you will need to be:

• At least 18 years old, and authorized to work in the United States


• Able to work 40 hours/week, and overtime as required


• Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs


• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)