Process Analyst - Business Process Excellence & Technology

Motorola Solutions; Illinois; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Bonus plans

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Holidays

Paid time off

Employee stock purchase plan

Parental leave

Job summary

Motorola Solutions is seeking a Business Process Analyst within our Global Sales Operations team to map, optimize, and automate cross-functional workflows across the enterprise. You will focus on the "Why" and the business flow, aligning stakeholders to drive efficiency and standardize procedures before technical development.

Collaborate with Sales, IT, Product, Finance, Marketing and Engineering; develop KPI-driven processes, dashboards, and SOPs; champion Lean and automation initiatives to

Qualifications

• Bachelor's degree and 5+ years of BPM/BA/operational transformation experience.
• Legal authorization to work in the U.S. indefinitely; visa sponsorship not available.
• Proficiency with BPM tools (Visio, Lucidchart).

Responsibilities

• Lead end-to-end process discovery, mapping, and optimization.
• Develop enterprise process maps and SOPs.
• Identify gaps, bottlenecks, risks, and improvement opportunities.
• Establish process governance and standards.
• Collaborate with Sales, IT, Product, Finance and other leaders to implement changes.

Skills

CRM experience

Enterprise technology implementations

Analytical skills

Communication

Stakeholder management

Education

Bachelor's degree

5+ years BPM/BA/operational transformation

Tools

Visio

Lucidchart

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

We focus on building modern, efficient, and robust corporate frameworks that empower our sellers. By standardizing infrastructure and optimizing cross‑functional workflows, our team provides the operational foundation required to support critical ecosystems worldwide.

Job Description

As a Business Process Analyst within our Global Sales Operations organization, you will own the high‑impact mapping and optimization of cross‑functional workflows across the ecosystem. This role focuses deeply on the "Why" and the "Business Flow," aligning stakeholders on critical operational changes and standardizing procedures prior to technical development. Operating at the intersection of business strategy and technical enablement, you will partner closely with Sales Operations, IT, Product, Finance, and other business leaders to evaluate, redesign, and automate processes that improve operational efficiency and customer experience.

Process Mapping & Optimization

• Lead end‑to‑end process discovery, mapping, documentation, and optimization.
• Develop enterprise process maps and Standard Operating Procedures (SOPs).
• Identify process gaps, bottlenecks, risks, and improvement opportunities.
• Establish process governance and standards.

Stakeholder Collaboration & Alignment

• Facilitate process workshops with business stakeholders.
• Partner with Sales, Customer Success, Finance, Product, Marketing, and Engineering.
• Translate operational needs into scalable business solutions.

Process Improvement & Automation

• Drive Lean and continuous improvement initiatives.
• Develop KPIs and SLAs to measure process performance.
• Perform root cause analysis and implement corrective actions.
• Partner with IT to automate business processes using enterprise technologies.

Technology & Digital Transformation

• Support Salesforce and enterprise application improvements.
• Evaluate AI, workflow automation, and digital technologies.
• Collaborate on system implementations, integrations, and enhancements.

Preferred Skills

• CRM experience.
• Experience with enterprise technology implementations.
• Excellent analytical, communication, and stakeholder management skills.

Success Measures

• Reduced process cycle times.
• Increased automation and efficiency.
• Improved process standardization and compliance.
• Successful technology‑enabled business transformation.

Basic Requirements

• Bachelor's degree & 5+ years of experience in business process management, business analysis, or operational transformation.
• Visio, Lucidchart, or similar Business Process Management (BPM) tools.
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Position Type

Experienced Referral Payment Plan: No

Salary

Base Salary Range: $90,000 - $100,000 USD

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401(k) with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

Additional Information

We are proud of our people‑first and community‑focused culture, empowering every Motorola to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Apply

Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.