Procedure Support Assistant - Urology Clinic

Mayo Foundation for Medical Education and Research; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Mayo Clinic in Jacksonville, FL, seeks a procedural support assistant to join the Pain Medicine team. You will work under the supervision of registered nurses and physicians, assisting with delegated patient care tasks and preparing procedural rooms and equipment.

You will support a range of procedures, maintain sterile fields, coordinate patient flow, and communicate clearly with the care team. The role requires a high school diploma, at least one year in patient care, and flexibility to adapt

Qualifications

• High school diploma or GED.
• One year of patient care experience required.
• Experience as desk operations, nursing assistant, patient care assistant, or LPN is possible.
• Proficient with Windows-based applications and intranet/internet use.
• Able to communicate clearly, multitask, and stay calm under pressure.
• Flexible and adaptable to changing workloads.
• Basic Cardiac Life Support (BCLS) competency.
• Additional specialty certifications as required by the work area.

Responsibilities

• Receives direction from Nurse Manager, Physician, Team Lead and Registered Nurses.
• Assists with delegated tasks of patient care under supervision of RN/physician.
• Prepares and handles pain medicine procedural equipment and room turnover.
• Supports diagnostic, interventional and therapeutic procedures in the Pain Medicine setting.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Adaptability

Education

High school diploma or GED

BCLS competency

Tools

Windows-based applications

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Receives direction from Nurse Manager, Physician, Team Lead and Registered Nurses. Is supervised by registered nurses and physicians. Works cooperatively with members of the nursing staff, physicians, managers and support staff. Interacts professionally with patients and treats them with dignity and respect.

Position Overview: (Major Functions and Non-Essential Functions):

The procedural support assistant is an integral member of the procedural team and assists with delegated tasks of direct and indirect patient care under the supervision of a registered nurse and/or physician in the Department of Pain Medicine. The procedural assistant provides patient support and follows through with the designated plan of action as directed by the physician. The procedural assistant is responsible for the care, handling, and processing of pain medicine procedural equipment and turnover of the procedure room(s). The procedural assistant is responsible for assisting with diagnostic, interventional and therapeutic procedures such as Epidural Steroid Injections, Genicular blocks, Epidural blood patches, Spinal Cord Stimulator trials, Platelet-rich plasma (PRP) and bone marrow aspirate concentrate (BMCA), Peripheral Nerve Stimulator placements and trials. The procedural assistant works in the procedural unit in the fluoroscopy suites, ultrasound suites and recovery room. The procedural assistant is responsible for operation of the radiofrequency ablation machine as well as the ultrasound machine. They are responsible for setting up the sterile field as well as prepping the patient prior to the procedure. The procedural assistant may be cross-trained to work in other areas based at employer’s discretion. This individual must demonstrate knowledge of the principles of growth and development of the life-span, appropriately interpret information relative to the patient’s age-specific needs and be able to communicate data reflective of the patient’s status.

Qualifications

High school diploma or GED.

One year of patient care experience required.

Possible experience may include duties as a desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse.

Highschool diploma or GED and one year of customer service experience required, such as administrative, physician's office, and appointment scheduler.

Additional Qualifications:

Requires computer skills including Windows- based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Exposure to electronic health record preferred.

Ability to work independently, be goal-directed and have strong organizational skills.

Effectively multitask without compromising quality.

Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.

Ability to communicate with individuals and small groups with credibility and confidence.

Ability to handle difficult situations remains calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment.

Turn problems into opportunities by developing innovative and creative solutions.

Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities.

Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.

Must be willing to adjust work schedules in response to department or clinical needs.

License/Certifications Required:

Maintains Basic Cardiac Life Support (BCLS) competency.

Additional specialty certification/training as required by the work area.

Exemption Status

Nonexempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday-Friday; 8:00am-5:00pm

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.