Procedural Support Asst

Mayo Foundation for Medical Education and Research; Phoenix, Northern (AZ, KY); Hybrid; USD 29,000 - 40,000; Part time

Benefits offered by this job

Medical plan options

Dental plan

Vision plan

Pre-Tax Savings (HSA/FSAs)

Competitive retirement package

Job summary

Mayo Clinic in Phoenix is seeking a Procedural Support Assistant to provide patient support before, during, and after procedures, assisting the consultant and managing specimen handling, vital signs, room turnover, and supplies. You will support the health care team and help transport patients to and from the department.

The role emphasizes patient care, effective communication, and adaptability in a dynamic clinical environment.

Qualifications

• High school diploma or GED is required; two years of patient care experience or one year of customer service experience preferred.
• Possible patient care experience includes desk operation specialists, nursing assistant, patient care assistant, or licensed practical nurse.
• Exposure to electronic health records preferred.

Responsibilities

• Provide patient support and information prior to procedures, instruct patients, and assist the consultant during procedures.
• Involved in postoperative support, specimen handling, vital signs, room turnaround, and supply management.
• Support other aspects of patient care, including patient visits and assisting the health care team; transport patients as needed.

Skills

Customer service experience

Computer skills

Communication skills

Organizational skills

Flexibility

Education

Associate's Degree or healthcare related coursework

Tools

Windows-based applications

Electronic health records (EHR)

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The procedural support assistant is an integral member of the procedural team in providing patient support and information prior to the procedure, instruction to the patient and assistance to the consultant during the procedure, and is involved in the postoperative support and information reporting, specimen handling and management, obtaining vital signs, room turnaround and cleaning, as well as supply management delegated by appropriate procedural team members. The procedural support assistant assists with other aspects of patient care including patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. They will also transport patients to and from the department.

Want to learn more about our Radiology Imaging practice? Visit us at: https://jobs.mayoclinic.org/radiologyimaging

This vacancy is not eligible for sponsorship and we will not sponsor or transfer visas for this position.

Qualifications

High school diploma or GED is required. Two years of patient care experience or one year of customer service experience preferred. Possible patient care experience may include duties such as desk operation specialists, nursing assistant, patient care assistant, or licensed practical nurse. Service experience may include administrative, physician’s office, appointment scheduler or retail service industry.

Other Qualifications

Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remains calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs.

Preferred

Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record preferred.

License/Certification

Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment. Maintains Basic Cardiac Life Support (BCLS) competency. Additional specialty certification/training as required by the work area.

Exemption Status

Nonexempt

Compensation Detail

$20.98 - $29.19 / hour; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Part Time

Hours/Pay Period

40

Schedule Details

Thursday/ Friday 7a-530p

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.