Procedural Support Assistant - Orthopedics - PSA

Mayo Clinic; Faribault (MN); On-site; USD 30,000 - 42,000; Full time

Job summary

Mayo Clinic in Minnesota is seeking a Procedural Support Assistant to join the Orthopedics team at Gonda 14. You will support patients before, during, and after procedures, assist the proceduralist, and manage vitals, room turnover, and supply needs.

This is a full-time role located on-site. The ideal candidate has a high school diploma or GED and at least one year of patient care or related experience, with strong communication and organizational skills.

Qualifications

• High school diploma or GED.
• One year of patient care experience required.
• Customer service experience such as administrative, physician's office, or appointment scheduling.
• Proficiency with Windows-based applications and intranet/internet use; ability to navigate multiple applications.
• Experience with electronic health records preferred.
• Excellent communication, organization, and multitasking skills; adaptability to a dynamic environment.

Responsibilities

• Provide patient support and information prior to the procedure.
• Assist the proceduralist during the procedure.
• Handle postoperative support, specimen and biopsy orders, vital signs, room turnover, and supply management.
• Transport patients to and from the department.
• Support health care team and respond to patient needs.

Skills

Patient care

Customer service

Communication

Multitasking

Documentation

Education

High School diploma or GED

Tools

Windows-based applications

EHR software

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation andcomprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Location: Gonda 14, Orthopedics

The procedural support assistant is an integral member of the procedural team in providing patient support and information prior to the procedure, instruction to the patient and assistance to the proceduralist during the procedure, and is involved in the postoperative support and information reporting, specimen and biopsy orders and management, obtaining vital signs, room turnaround and cleaning, as well as supply management delegated by appropriate procedural team members. The procedural support assistant assists with other aspects of patient care including patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. They will also transport patients to and from the department.

Qualifications

High school diploma or GED. One year of patient care experience required. Possible experience may include duties as a desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse. High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, and appointment scheduler.

Additional Qualifications:

Requires computer skills including Windows- based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations remains calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs.

Internal applicants should attach their three most recent performance appraisals.

License or Certification

BLS (Basic Life Support) must be valid for 90 days post start date; acceptable certifications include: American Heart Association (AHA)/ Heartcode® BLS, Military Training Network, Red Cross (CPR/AED for Professional Rescuers and Health Care Providers).

Additional specialty certification/training as required by the work area.

Exemption Status

Nonexempt

Compensation Detail

$21.55 - $30.22 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

64

Schedule Details

Monday-Friday, Days, 8 hour shifts

Weekend Schedule

None

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the"EOE is the Law". Mayo Clinic participates inE-Verifyand may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.